أحمد  السيد, Senior Technical Assistant

أحمد السيد

Senior Technical Assistant

Kuwait Gulf Oil Company (KW)

البلد
مصر
التعليم
بكالوريوس, Tourism studies
الخبرات
15 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 9 أشهر

Senior Technical Assistant في Kuwait Gulf Oil Company (KW)
  • الكويت - الأحمدى
  • مايو 2010 إلى أغسطس 2020

• Internal/External correspondences Arabic & English letters, Groups/Teams in KGOC, to all Ministries, Public Authority of Manpower, contract file “Main/Subcontractor”.
• Extending the contract file. Closing, changing designations, adding employees, Reducing employees, WJO, and KJO, newspapers for advertisement.
• Assist in selling the Vendor/Supplier and Contract Tenders, Newspapers Invoices of WJO, and KJO ‘s advertisements.
• Correspondences letters for “Support bid opening Team” KGOC to KPC H.P.C Chairman.
• Documents/correspondences letters to KPC H.P.C:
• Request/informing: Tender Issuance Requests with Data Form and all required documents.
• R/I: Re tendering issuance Requests with Data Form and all required documents.
• R/I: Issuing Mumarasa Requests with Data Form and all required documents.
• R/I: Cancelation for Tenders/Mumarasa even after getting offers.
• R/I: Extension’s Requests with Data Form and all required documents.
• R/I: Informing about the closing date for the Tenders/Mumarasa and all required documents.
• R/I: Extending the closing date for the Tenders/Mumarasa and all required documents.
• R/I: Awarding the Tender/Mumarasa with Data Form and all required documents.
• R/I: Adjustments Orders with Data Form and all required documents.
• R/I: Single Source with Data Form and all required documents.
• keeping up-to-date the bidders list of qualified Companies by KOC and KNPC according to requirements.
• Following up all the H.P.C KPC Circulars from 2017 to date.
• Following up all the Circulars of Central Agency for Public Tenders 2018 till 2019 (Q-List Durations).
• Checking all Telephone numbers and Fax of qualified Companies before sending the invitations.
• Sending the invitations to the qualified Companies
• Following up on all court case status.
• Addressing to the State Audit Bureau
• Correspondences Parliament
• provide administrative assistance
• Keeping up-to-date master files

Travel Consultant في Jumbo Tour & Travel Co. WLL
  • الكويت - محافظة العاصمة
  • مايو 2010 إلى أبريل 2011

• Using GDS Amadeus for Airlines Tickets booking.
• Issuing, Reissuing, Revalidation, Refund, and Voiding.
• Hotels booking according to the rules of the Travel Agency systems.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Provide clients with assistance in preparing required travel documents and forms.
• Provide clients with a cost estimate and schedule of the proposed travel.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Ability to manage travel plans and organize tasks effectively.
• Efficiency in getting the best deals online.
• Outstanding problem-solving abilities.
• Ability to speak fluently and confidently before a large audience.
• Outstanding problem-solving abilities.
• Goal-driven and passionate about work.
• Follow up on airline quotes provided to clients by travel consultants.
• Assist in group bookings by dealing with the airline group departments.
• Working in a friendly, close-knit, and positive team environment.
• Confer with customers to determine their service requirements and travel preferences.
• Make and confirm fast reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
• Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Reservations and Ticketing Agent في Dashti Travels (KW)
  • الكويت - الكويت
  • فبراير 2009 إلى مايو 2010

• Using Amadeus, Galileo GDS Airlines Tickets booking.
• Issuing, Reissuing, Revalidation, Refund, and Voiding.
• Using Amadeus, Galileo GDS Hotels booking singles, double, triple, and groups.
• Ability to manage travel plans and organize tasks effectively.
• Efficiency in getting the best deals online (Jazeera Airways).
• Outstanding problem-solving abilities.
• Ability to speak fluently and confidently before a large audience.
• Follow up on airline quotes provided to clients by travel consultants.
• Assist in group bookings by calling airline group departments.
• Provide clients with a cost estimate and schedule of the proposed travel.

Travel Consultant في Travel Club
  • الكويت - الكويت
  • سبتمبر 2008 إلى فبراير 2009

• Answered questions and concerns relating to travel and airport procedures.
• Reported delays or travel disturbances to the client.
• Coordinated travel plans and scheduled appointments.

Reservations and Ticketing Agent في Al Manea Travels (KW)
  • الكويت - الكويت
  • ديسمبر 2007 إلى أغسطس 2008

• Using GDS Travelport for Airlines Tickets booking.
• Issuing, Reissuing, Revalidation, Refund, and Voiding.
• Using Software of Hotels booking according to the rules of the Travel Agency systems.
• Cars booking according to the availability in the Travel Agency.
• Ability to manage travel plans and organize tasks effectively.
• Efficiency in getting the best deals online.
• Outstanding problem-solving abilities.
• Ability to speak fluently and confidently before a large audience.
• Follow up on airline quotes provided to clients by travel consultants.
• Assist in group bookings by calling airline group departments.
• Working in a friendly, close-knit, and positive team environment.
• Provide clients with a cost estimate and schedule of the proposed travel.
• Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Confer with customers to determine their service requirements and travel preferences.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, and computers.
• Prepare customer invoices and accept payment.
• Keep information facilities clean during operation.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Reservations and Ticketing Agent في Almirjah United Travels
  • الكويت - الكويت
  • أبريل 2007 إلى نوفمبر 2007

• Using Galileo GDS Airlines Tickets booking.
• Issuing, Reissuing, Revalidation, Refund, and Voiding according to the availability in the Travel Agency.
• Ability to manage travel plans and organize tasks effectively. Outstanding problem-solving abilities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Outstanding problem-solving abilities.
• Follow up on airline quotes provided to clients by travel consultants.
• Assist in group bookings by calling airline group departments.
• Provide clients with a cost estimate and schedule of the proposed travel.

Insurance Sales Representative في American Life Insurance Company (AIG)
  • مصر - المنصورة
  • يونيو 2006 إلى أغسطس 2006

• Accidents insurance programs.
• Life insurance programs.

Airlines Ticketing Staff في Abu Samra Travel
  • مصر - المنصورة
  • نوفمبر 2003 إلى نوفمبر 2005

• Using Galileo GDS Airlines Tickets booking.
• Issuing, Reissuing, Revalidation, Refund, and Voiding according to the availability in the Travel Agency.
• Ability to manage travel plans and organize tasks effectively. Outstanding problem-solving abilities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Outstanding problem-solving abilities.
• Follow up on airline quotes provided to clients by travel consultants.
• Assist in group bookings by calling airline group departments.
• Provide clients with a cost estimate and schedule of the proposed travel.

الخلفية التعليمية

بكالوريوس, Tourism studies
  • في Alexandria University
  • نوفمبر 2024

Department of Tourism Studies

الثانوية العامة أو ما يعادلها, Science
  • في MOE Kuwait
  • يونيو 2024

Specialties & Skills

Hotel Reservations
Airline Systems
Administration
Admin Assistant
Microsoft Office
customer interactions
MS Excel
Documentation Circularity
Administration
Vendors Communicator
Official Correspondence
online travel
tourism
problem solving
Outlook
Operation
CUSTOMER SERVICE
BOOKING (RESOURCE PLANNING SOFTWARE)
COMMUNICATIONS
OPERATIONS
ANALYTICS
CAKEWALK
CARDIOPULMONARY RESUSCITATION (CPR)
MANAGEMENT SYSTEMS
AVIATION
DASHBOARD
sales representatives
Data Visualization
MS Access
MS Outlook
Office Work
Office Administration
Business Management
Governmental Contracts
Tenders Documents
Project Management
Hotels Bookings
Admin Assistant
Office Management
MS PowerPoint
Data Entry Specialist
MS word
GDS Travelport
GDS Amadeus
microsoft powerpoint

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الالمانية
مبتدئ
الايطالية
مبتدئ

العضويات

National Shipping Lines
  • Naval Administrative Officer
  • December 2023
Arab African International Council for Diplomatic Relations and Human Rights
  • Advisor
  • November 2023
Arab African International Council for Diplomatic Relations and Peace between People
  • Advisor
  • November 2023
Arabic Group for Studies
  • Member
  • September 2023

التدريب و الشهادات

Preparation of Professional Chief Executive Officer (تدريب)
معهد التدريب:
National Training and Education Council & Arab Group for studies (Cairo)
تاريخ الدورة:
September 2023
المدة:
40 ساعة
Italian Language A1 - B1 (تدريب)
معهد التدريب:
CURSA
تاريخ الدورة:
December 2023
المدة:
3 ساعات
Introduction in AI (الشهادة)
تاريخ الدورة:
December 2023
English Conversational Skills 2 (الشهادة)
تاريخ الدورة:
September 2023
English Conversational Skills 1 (الشهادة)
تاريخ الدورة:
September 2023
Computer Workshops (الشهادة)
تاريخ الدورة:
August 2023
Information Security (الشهادة)
تاريخ الدورة:
August 2023
Internet and Email essentials (الشهادة)
تاريخ الدورة:
August 2023
Microsoft Office 365 (الشهادة)
تاريخ الدورة:
June 2023
CPR AED & First Aid (تدريب)
معهد التدريب:
NHCPS
تاريخ الدورة:
April 2023
المدة:
12 ساعة
Microsoft Office 365 (الشهادة)
تاريخ الدورة:
June 2023
Diploma in Transport Management (الشهادة)
تاريخ الدورة:
May 2023
Word Processing (الشهادة)
تاريخ الدورة:
March 2023
Excel Dashboard for Beginners (الشهادة)
تاريخ الدورة:
November 2022
Power BI for Beginners (الشهادة)
تاريخ الدورة:
October 2022
Computer Essentials (الشهادة)
تاريخ الدورة:
October 2022
Electronic Tables (الشهادة)
تاريخ الدورة:
October 2022
Introduction to Cybersecurity (الشهادة)
تاريخ الدورة:
October 2022
Travel and Tourism Management (تدريب)
معهد التدريب:
ALISON
تاريخ الدورة:
October 2022
المدة:
7 ساعات
Introduction to Conversational English (الشهادة)
تاريخ الدورة:
August 2022
Database Management System and Spatial Analysis (الشهادة)
تاريخ الدورة:
August 2022
Introduction to Information and Management Systems (الشهادة)
تاريخ الدورة:
March 2022
Touch Typing Training (الشهادة)
تاريخ الدورة:
December 2014
Decision Making (الشهادة)
تاريخ الدورة:
August 2022
Cybersecurity Fundamentals (الشهادة)
تاريخ الدورة:
August 2022
Data Science & Analytics Intro (الشهادة)
تاريخ الدورة:
July 2022
Oceania Cruises (الشهادة)
تاريخ الدورة:
June 2022
Government Industry Intro (الشهادة)
تاريخ الدورة:
June 2022
Travel & Transportation Industry Intro (الشهادة)
تاريخ الدورة:
June 2022
LUFTAHASAN GROUP (الشهادة)
تاريخ الدورة:
May 2022
Security systems at Airports (تدريب)
معهد التدريب:
Genetec
تاريخ الدورة:
May 2022
المدة:
14 ساعة
Digital Literacy - Microsoft (الشهادة)
تاريخ الدورة:
May 2022
Data Visualization (تدريب)
معهد التدريب:
SkillUP
Business Management (تدريب)
معهد التدريب:
ELC eLearning College
Project Management (تدريب)
معهد التدريب:
ELC eLearning College
Microsoft Office Specialist MOS (تدريب)
معهد التدريب:
ITShare Academy
ICDL certificate (تدريب)
معهد التدريب:
ITC Academy
Business English Course (تدريب)
معهد التدريب:
Burgan Training Institute
Avoiding Dangerous Attachments (تدريب)
معهد التدريب:
KGOC IT
Anti-Phishing Phil certificate (تدريب)
معهد التدريب:
KGOC IT
RoSPA Defensive Driving Training Program (تدريب)
معهد التدريب:
Induction Center
RoSPA Defensive Driving Training Program KGOC (تدريب)
معهد التدريب:
Induction Center
Ticketing (Galileo) (تدريب)
معهد التدريب:
Abu Samra Travels
تاريخ الدورة:
May 2005
Amadeus Central Reservations & Ticketing (تدريب)
معهد التدريب:
ASC Center
تاريخ الدورة:
February 2009
Saber Fares & Ticketing – Level 1 (تدريب)
معهد التدريب:
SWITCH
تاريخ الدورة:
February 2009
Galileo Basic Reservation & Automated Ticketing (تدريب)
معهد التدريب:
ASC Center
تاريخ الدورة:
July 2007
Basic Galileo Reservations System (تدريب)
معهد التدريب:
Skyline
تاريخ الدورة:
May 2007
Travel and Tourism (تدريب)
معهد التدريب:
Al-Athary
تاريخ الدورة:
January 2006
Military service (تدريب)
معهد التدريب:
Alexandria University
Ticketing (CACE) (تدريب)
معهد التدريب:
American University (CACE)
تاريخ الدورة:
May 2002
Basic Air Fares and Ticketing (تدريب)
معهد التدريب:
Skyline
تاريخ الدورة:
August 2001
Induction to Aviation (تدريب)
معهد التدريب:
Skyline
تاريخ الدورة:
June 2001

الهوايات

  • Night driving road
  • Social movies
  • Learning software
  • Soccer matches
  • Cooking
  • Editing and creating Sound
  • Mixing Sounds and Music