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Ahmed Helmy, Supervisor

Ahmed Helmy

Supervisor·Argan Al Bidaa’ Hotel & Resort

Kuwait

Bachelor's degree, Economics

Work experience

Total years of experience: 6 years, 0 months

Supervisor

June 2023 - Present

Argan Al Bidaa’ Hotel & Resort

Hawali, Kuwait

June 2023 - Present

• Operational Analysis: Collected and analyzed guest feedback data to inform promotional
campaigns and brand positioning.
• Revenue Growth: Collaborated with marketing and sales teams to enhance engagement
strategies, directly boosting hotel revenue through service upselling.
• Leadership: Mentored and trained new front desk agents, establishing high service
standards and improving guest satisfaction scores.
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Supervisor

June 2023 - Present

Argan Al Bidaa’ Hotel & Resort

As Salimiyah, Kuwait

June 2023 - Present

• Operational Analysis: Collected and analyzed guest feedback data to
inform promotional campaigns and brand positioning.
• Revenue Growth: Collaborated with marketing and sales teams to
enhance engagement strategies, directly boosting hotel revenue
through service upselling.
• Leadership: Mentored and trained new front desk agents,
establishing high service standards and improving guest
satisfaction scores.
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Customer Engagement Specialist

January 2021 - January 2023

Ankka France

Paris, France

January 2021 - January 2023

• Strategy Development: Developed and implemented promotional
strategies to increase sales of high-margin items.
• Brand Alignment: Ensured consistent branding across all customer
touchpoints through data-driven collaboration with marketing teams.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

English Tutor

April 2019 - October 2019

Speaking Agency

Paris, France

April 2019 - October 2019

• Curriculum Design: Developed structured, personalized learning
frameworks to optimize educational outcomes for non-native speakers.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Mechanical Engineering Intern

June 2016 - August 2016

Mantrac Egypt (Caterpillar Dealer)

Alexandria, Egypt

June 2016 - August 2016

• Technical Reporting: Participated in mechanical diagnostics and
repairs, developing a foundational understanding of technical
reporting and systems performance.
Company industry:
Technical Maintenance & Repair
Job role:
Engineering

Education

Arab Open University (AOU)

February 2026

February 2026

Bachelor's degree, Economics

Kuwait

Analytical Frameworks: Applied micro/macroeconomic principles to analyze market behaviors, consumer trends, and price elasticity. Quantitative Research: Developed proficiency in statistical analysis and data interpretation to forecast economic trends and business outcomes. Strategic Decision Making: Trained in cost-benefit analysis and risk assessment to support data-backed business strategies. Independent Research: Mastered the Blended Learning model, demonstrating high self-motivation and the ability to manage complex projects with minimal supervision.

Pierre And Marie Curie University (paris 6)

September 2019

September 2019

Bachelor's degree, Mechanical Engineering

France

Completed two years of rigorous, high-level coursework in Advanced Mathematics, Physics, and Structural Mechanics. Developed a strong analytical mindset and mastery of complex problem-solving. Key Achievement: Successfully navigated the demanding scientific curriculum of one of France’s top engineering universities, building a technical foundation that I now apply to Market Economics and Data Analytics.

Lycée Français de Koweït

June 2016

June 2016

High school or equivalent, French Baccalaureate – Scientific Stream

Kuwait

GPA (point): 14 out of 20

GPA (point): 14 out of 20

Earned the French Baccalauréat, a globally recognized and rigorous qualification. This program provided a strong foundation in multilingual communication and analytical thinking. Bilingual Education: Successfully completed an intensive curriculum taught in French and English, while maintaining fluency in Arabic. Analytical Focus: Developed advanced skills in mathematics and social sciences.

Skills

Front Office
Expert
Front Office
Expert
Market Research
Expert
Market Research
Expert
Team Leadership
Expert
Team Leadership
Expert
Accounting
Expert
Accounting
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Effective Communication & Negotiation
Expert
Effective Communication & Negotiation
Expert
Microsoft Office (Excel, Word, PowerPoint)
Expert
Microsoft Office (Excel, Word, PowerPoint)
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Financial Reporting & Budgeting
Intermediate
Financial Reporting & Budgeting
Intermediate
Time Management & Organizational Skills
Expert
Time Management & Organizational Skills
Expert
Data Analysis & Research
Expert
Data Analysis & Research
Expert
Conflict Resolution & Crisis Management
Expert
Conflict Resolution & Crisis Management
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
Finance
Beginner
Finance
Beginner
Marketing
Intermediate
Marketing
Intermediate
Administration
Intermediate
Administration
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Management
Intermediate
Management
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
ECONOMIC MODELING
Intermediate
ECONOMIC MODELING
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
MARKET TREND
Intermediate
MARKET TREND
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
QUANTITATIVE RESEARCH
Intermediate
QUANTITATIVE RESEARCH
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
ECONOMIC MODELING
Intermediate
ECONOMIC MODELING
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUANTITATIVE RESEARCH
Intermediate
QUANTITATIVE RESEARCH
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Spanish

Intermediate

German

Beginner

Training and Certifications

Certifications
Undergraduate Studies in Mechanical Engineering
Google Digital Marketing & E-commerce Professional
Google Data Analytics
Google Career Certificates
Google Digital Marketing & E-commerce Professional
Google Data Analytics
Career

Hobbies and interests

Travel & Planning

Enjoys organizing travel itineraries and exploring new destinations, particularly in Asia, with a focus on cultural and economic insights.

Language & Cultural Exploration

Fluent in Arabic, English, and French; currently learning Spanish and improving my German. Interested in international cultures and global business trends.

Technology & Business Trends

Follows modern economic developments, market trends, and innovations in business and finance, especially in China.

Personal Development & Productivity

Engages in self-improvement through books, podcasts, and techniques focused on efficiency, mindset, and career growth.

Reading & Continuous Learning

Passionate about self-improvement, business, and economics books, as well as novels that incorporate strategy, finance, and kingdom-building themes.