customer service
Vodafone Egypt
Total des années d'expérience :19 years, 6 Mois
Handle customers inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
• Providing technical solutions for customer’s technical problems.
• Applying the customer service policy of the company to deliver the maximum satisfaction to the customer.
Achievements:
Get quality certificate twice from quality team as a top achiever for three consecutive months.
indoor marketing and sales. And some customer service tasks such as Printing account’s statement and creating new accounts and other procedures that could help us to achieve our demanded target so approaching and customer service skills was part of my job.
مستشار قانوني لعملاء البنك والتفاوض مع العملاء المتعثرين في سداد القروض