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تم إلغاء حظر المستخدم بنجاح
أحمد إبراهيم جمعه, Real Estate Consultant (Off-Plan & Secondary)

أحمد إبراهيم جمعه

Real Estate Consultant (Off-Plan & Secondary)·Eilaf real estate

مصر

بكالوريوس, Management information system

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 1 أشهر

Real Estate Consultant (Off-Plan & Secondary)

يناير 2026 - يونيو 2026

Eilaf real estate

دبي، الإمارات العربية المتحدة

يناير 2026 - يونيو 2026

مجال الشركة:
العقارات

Group Compliance Officer

نوفمبر 2025 - مارس 2026

Innovate Project Management LLC-FZ,

دبي، الإمارات العربية المتحدة

نوفمبر 2025 - مارس 2026

مجال الشركة:
البنوك

Branches Support (FATCA/CRS)

أكتوبر 2024 - نوفمبر 2025

Jamic Bank,

دبي، الإمارات العربية المتحدة

أكتوبر 2024 - نوفمبر 2025

«Regulatory Compliance: Managed FATCA and CRS documentation and reporting
requirements across the branch network.
«Operational Support: Executed high-level account servicing operations ensuring strict
adherence to internal banking policies and Central Bank regulations.

«Multi-Sector Oversight: Lead compliance for a diverse portfolio of subsidiaries in General
Trading and Real Estate.
«Banking Liaison: Primary contact for financial institutions; streamlining KYC and AML
documentation for complex group operations.
«Risk Mitigation: Conduct audits and due diligence to ensure all activities meet UAE legal
requirements and prevent financial penalties.

«Investment Advisory: Provided tailored advice on residential/commercial plots and
buildings, aligning with client ROI objectives.
«Transaction Management: Managed the full property cycle, including tours, market analysis,
and high-stakes negotiations.
«Portfolio Growth: Built a strong network of investors through consistent market trend
monitoring and relationship management.
مجال الشركة:
البنوك

GSC - Banking Operation - Account Servicing

يناير 2021 - ديسمبر 2021

HSBC

القاهرة، مصر

يناير 2021 - ديسمبر 2021

Acquire and update knowledge on procedures related to relevant processes.
« Ensure that the process requirements are met, adhered to, completed in accordance with
established procedures
and standards set.
Work well independently; complete assigned tasks in the established timeframe as per the
process benchmarks.
« Ensure that the productivity, quality levels are achieved as per the standards sent for the
process.
« Assist line manager/supervisor with managing day-to-day operations and support colleagues
on process if needed.
eParticipate in team meeting / team activities, work towards sustaining team spirit and Support
achievement of team
objectives.
« Proactively identify issues, if any, and escalate.
« Provide service to customers by focusing on resolving requests efficiently, accurately, and
professionally and
Demonstrate ways to improve customer service, increase productivity.
« Demonstrate knowledge of features, benefits and procedures and take initiative to review
daly process updates for
defect free implementation.
« Ensure that the customer issues / problems are effectively investigated and resolved.
« Maintain equipment, systems and general work environment in good condition, adhering to
all appropriate
procedures.
« All data requirements (timesheets, leave requests, absence requests and ad hoc process
information) is completed
and updated in a timely manner.
مجال الشركة:
البنوك

Operation and Maintenance

يناير 2019 - فبراير 2020

Envision tech

السالمية، الكويت

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2019 - فبراير 2020

• Assists in the day‐to‐day monitoring and maintaining of BMS systems for multiple locations.
• Performs system checks, monitors and responds appropriately to alarms, and interprets trending data.
• Assists with monitoring special controlled temperature and humidity vaults.
• Assists in documenting changes or modifications to the BMS systems, including programming or set point changes.
• Assists coordinating technical, maintenance, and operations personnel to troubleshoot operating problems and assist in the implementation of new equipment, instrumentation, and controls.
• Assists in performing scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement and modifications of control or instrumentation equipment as directed.
• Assists in tuning existing PID loop controllers, and develops and implements control schemes and control techniques.
• Assists in creating or revising operator‐interface graphics.
• Assists with calibrating temperature, velocity and humidity sensors.
مجال الشركة:
البنوك
الدور الوظيفي:
الإدارة

- Fraud Analyst

فبراير 2014 - مارس 2018

Jazeera Airways

الكويت، الكويت

فبراير 2014 - مارس 2018

مجال الشركة:
شركات الطيران

Internal Control Analyst

فبراير 2014 - فبراير 2018

Jazeeraairways

الكويت، الكويت

فبراير 2014 - فبراير 2018

. 4yrs 1 mo
My Main Role :
1.On a daily basis scan & analyze all the credit card payments and reconcile the payments with its
authentication result (KFH MIGS) weather it is authenticated or not, and detect potential fraud bookings to
prevent both (chargeback claims & the Fraudulent ones.
2. Review the booking process and fraud booking patterns and recommend appropriate solutions and
measures in to prevent any revenue leakage or charge backs on Fraud and decrease it to ZERO amount of
money, by prevent any dispute cases against Jazeera Airways.
3. Verify the fraud and refund related issues with finance before initiating refund or charge back processes.
4. Implement the basic concept of the 3D Secure which is tie the financial authorization process with an
online authentication among\} the Merchant, the issuer bank and Interoperability domain \{.
5. Strive to achieve the department target to not exceed (2 % of Credit Card Sales), by reduce the
Fraudulent to the minimum limit with an aim to zero tolerance to Fraud on transactions.
6. Update, monitor and fix “J9 Bin Range ™” with the new bin ranges, the blacklist and the watch list in “the
internal control utilities™” as needed.
7. Analyze the Fraud reports that would be auto received from “J9 Fraud Booking Monitor™” (Fraud emails,
fraud BIN ranges and fraud IP address) and determine the proper action would be taken.
8. Report to FPA Manager on a daily, weekly, monthly and Quarterly basis all areas of Fraud according to
changing business situations.
9. Watch the non DCS stations by reviewing
• The FHR; Reconcile the manifest Passengers with the flown passengers.
• The MHR; Audit & Monitor the cash handling activities in accordance with Fare POLICIES &
PROCEDURES HANDBOOK compliance for all payment receipt.‫‬
مجال الشركة:
شركات الطيران
الدور الوظيفي:
المحاسبة والتدقيق

Sales - Customer Service Representative

مارس 2012 - فبراير 2014

Jazeeraairways

الكويت، الكويت

مارس 2012 - فبراير 2014

Handling inbound/ outbound calls as well as assist customer who has issue.
* Dealing with proposals &Suggestive selling & telemarketing.
* Put and confirms reservations for passengers on scheduled flights.
* Handling the customers complaints.
* Identify problem issues and determine the appropriate course of action.
* Calming and reassuring nervous passengers.
* Strives to exceed the customer expectation by apply the spirit of customer mania in order to continuously
improve delivery service.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales - Customer Service

يناير 2012 - يناير 2014

Jazeera

الكويت، الكويت

يناير 2012 - يناير 2014

مجال الشركة:
الإنتاج الصناعي

Customer Service Representative

يوليو 2010 - مايو 2011

Orange Mobinil for Telecommunications

القاهرة، مصر

يوليو 2010 - مايو 2011

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customer.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Modern Academy

سبتمبر 2009

سبتمبر 2009

بكالوريوس، Management information system

مصر

Modern Academy for Computer Science & Management Technology

يناير 2009

يناير 2009

بكالوريوس، (Business Administration "Management Information System

مصر

Skills

DELIVERY
Expert
DELIVERY
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
TELEMARKETING
Expert
TELEMARKETING
Expert
VENTAS
Expert
VENTAS
Expert
3D
Beginner
3D
Beginner
BASIC
Intermediate
BASIC
Intermediate
CASH HANDLING
Expert
CASH HANDLING
Expert
CONCEPT DEVELOPMENT
Intermediate
CONCEPT DEVELOPMENT
Intermediate
CREDIT
Expert
CREDIT
Expert
FINANCE
Expert
FINANCE
Expert
AUDITING
Intermediate
AUDITING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CRYPTOCURRENCY
Intermediate
CRYPTOCURRENCY
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
FOREIGN ACCOUNT TAX COMPLIANCE ACT
Intermediate
FOREIGN ACCOUNT TAX COMPLIANCE ACT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Oracle Database
Jun 2010 - Jun 2010
عرض الشهادات