Senior Client Support Coordinator
fetchr
مجموع سنوات الخبرة :11 years, 11 أشهر
● Client Support Executive from 25 February 2018 to 25 August 2018.
● Client Support Coordinator from 25/8/2018 till the recent time.
● Handling all the subjects related to our clients orders In Jordan, Bahrain and Oman.
● Acting as a Team Leader for the Upload Team from the 1 January 2019 till recent time beside my tasks as a senior client support Coordinator.
● Training from 2 January 2017 till 9 January 2017
● Customer Service Representative from 11 January 2017 till 6 February 2017
● Handling complains and inquiries for the customers and Captain (Egypt)
● Zendesk- email support from 8 February 2017 till 20 February 2018.
● Handling also complains related to the captains all over the MENA region.
● Acting As a Team Leader from the period 1 October till 1 January 2018 beside my tasks as senior Zendesk complain team executive.
● Handling all attendance & Leaves for more than 300 employees
● Handling all issues related to social insurance & medical insurance
● Handling payroll regarding Overtime, Penalties, Vacations, LOA and Sick.
● Handling all auditing process regarding selling process and documents
● Handling of the activation process for the customers
● Handling all issues regarding technical and installation process
● Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
● Provide after sale service for corporate customers.
● Troubleshooting and solving customers’ issues related to cell phones, network issues, ADSL, and billing issues and other telecommunication services supported by Mobinil
● Kept informed with the latest telecommunications technologies updates all over the world
● Doing managerial and supervision related tasks as, quality assurance for other representatives, taking escalation calls and calculating over All team performance, service level in time intervals and coaching
● Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
● Provide after sale service for customers.
● Troubleshooting and solving customers’ issues related to cell phones, network issues, ADSL, and billing issues and other telecommunication services supported by Vodafone
● Kept informed with the latest telecommunications technologies updates all over the world
● Doing managerial and supervision related tasks as, quality assurance for other representatives, taking escalation calls and calculating over
all team performance, service level in time intervals and coaching.
● Collection dept. from 1 February 2013 till 15 March 2013.
● NPS team support from 1 June 2013 till 12 December 2013.