أحمد إبراهيم

 Develop a strong counseling / sales team and oversee the creation of a dynamic, inclusive work place, building the culture while recognizing and celebrating innovation, success and achievement.
 Provide input to the budget process, annual business planning activities and quarterly forecasts.
 Identify, develop and implement strategies to achieve sales objectives for the business unit.
Monitor results and initiate corrective action when required.
 Collaborate with marketing and destination management team to develop and implement lead generation programs including events, clients office visits, web etc.
 Lead and support business unit to improve sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.
 Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards and benchmarks for the business unit/country.
 Represent IDP in forums and events of regional/global significance.
 Proactively provide timely feedback and advice to the supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student VISA policies etc.
 With support of finance team, manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards.

 Develop a strong counseling / sales team and oversee the creation of a dynamic, inclusive work place, building the culture while recognizing and celebrating innovation, success and achievement.
 Provide input to the budget process, annual business planning activities and quarterly forecasts.
 Identify, develop and implement strategies to achieve sales objectives for the business unit.
 Monitor results and initiate corrective action when required.
 Collaborate with marketing and destination management team to develop and implement lead generation programs including events, clients office visits, web etc.
 Lead and support business unit to improve sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.
 Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards and benchmarks for the business unit/country.
 Represent IDP in forums and events of regional/global significance.
 Proactively provide timely feedback and advice to the supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student VISA policies etc.
 With support of finance team, manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards.

 Assist in managing and controlling the performance of the Business Unit through preparing the annual budget and providing analysis on performance that includes a clear picture about risks and opportunities.
 Develop the annual budget for the Business Unit in coordination with the Center Director and the corporate department.
 Develop quarterly business forecasts and provide the Upper Management with updates about key action plans, risks, and opportunities.
 Control the performance versus the budget and report the variance analysis with recommendations and suggested actions.
 Prepare the teachers’ payroll and deliver it to the finance on time.

Acting as the assistant center director, and taking care of all his duties.
Assisting the center director in managing the expenses and generating more revenue in order to maximize the net profit of the unit.
Working smoothly with different departments within the unit to sufficiently deliver the service in a manner that guarantees client satisfaction.
Prepare the teachers’ payroll and deliver it to the finance accurately and on time.

Break down the annual revenue and the cash in target for the whole business unit as well as putting monthly plans to achieve.
Manage, train and coach the sales team in order to achieve the monthly target.
Manage the client database using the conversion ratios to ensure the total customer satisfaction.
Work in harmony with other departments to achieve the unit’s target.
Come up with new ideas and use the sales promotions to help the sales team achieve the cash in target.
Contributed in several discussions and negotiations which led to creating a better vision for the business unit and the whole company.
Created several analytical sheets and reports that tackled the performance through a certain period of time, they were needed by several departments to maximize utilization of resources and continuously upgrade the business unit plans.

Greet all visitors/customers, prospective customers, and provide them with information and answers to their questions.
Responsible for conducting sales presentations for prospective customers and creating a clear picture of the services and programs we offer and help them to choose the right program that would satisfy their needs.
Reaching out for new prospects and sending proposals to corporate clients, via the internet, phone or meetings with the respected clients to ensure maximum service.
To reach the appointed target of sales in order to increase the company’s segment in the market.

Working in harmony with different people from different nationalities in order to meet the WEF standards.

I was considered as a navigational controller in tower; I had to have a double communication process, an external one with clients and an internal one with other departments in the company, I arranged the flow of information both internally and externally.
Responsible for obtaining any missing information related to the studies concerning the clients. In some cases, I had to go back to the clients to complete the missing information before entering the study into the system.
Responsible for monitoring the system constantly and making sure that there were no delayed cases.
Preparing reports which reflect all the activities that have been performed, based on troubleshooting aspects.

Monitor and actively increase customer service on all levels.
Take phone inquiries from prospective clients and convert them to appointments.
Follow up on all inquiries by telephone or mail and convert them to appointments.
Administer information regarding students’ transfers and related billing; prepare invoice reminders and handle transfers and refunds.
Manage office administration such as ordering students’ material and supplies for the reception area.
Assist in the preparation of teachers’ payrolls.