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تم إلغاء حظر المستخدم بنجاح
أحمد إبراهيم, Business Unit Manager

أحمد إبراهيم

Business Unit Manager·IDP Education

مصر

بكالوريوس, Accounting Department

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 10 أشهر

Business Unit Manager

مايو 2017 - حتى الآن

IDP Education

القاهرة، مصر

مايو 2017 - حتى الآن

 Develop a strong counseling / sales team and oversee the creation of a dynamic, inclusive work place, building the culture while recognizing and celebrating innovation, success and achievement.
 Provide input to the budget process, annual business planning activities and quarterly forecasts.
 Identify, develop and implement strategies to achieve sales objectives for the business unit.
Monitor results and initiate corrective action when required.
 Collaborate with marketing and destination management team to develop and implement lead generation programs including events, clients office visits, web etc.
 Lead and support business unit to improve sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.
 Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards and benchmarks for the business unit/country.
 Represent IDP in forums and events of regional/global significance.
 Proactively provide timely feedback and advice to the supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student VISA policies etc.
 With support of finance team, manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
المبيعات

Senior Educational Counselor

أغسطس 2012 - أبريل 2017

IDP Education Pty Ltd

القاهرة، مصر

أغسطس 2012 - أبريل 2017

 Develop a strong counseling / sales team and oversee the creation of a dynamic, inclusive work place, building the culture while recognizing and celebrating innovation, success and achievement.
 Provide input to the budget process, annual business planning activities and quarterly forecasts.
 Identify, develop and implement strategies to achieve sales objectives for the business unit.
 Monitor results and initiate corrective action when required.
 Collaborate with marketing and destination management team to develop and implement lead generation programs including events, clients office visits, web etc.
 Lead and support business unit to improve sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.
 Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards and benchmarks for the business unit/country.
 Represent IDP in forums and events of regional/global significance.
 Proactively provide timely feedback and advice to the supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student VISA policies etc.
 With support of finance team, manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
المبيعات

Assistant Center Director

يوليو 2011 - أغسطس 2012

Berlitz Language Centers-Egypt

القاهرة، مصر

يوليو 2011 - أغسطس 2012

 Assist in managing and controlling the performance of the Business Unit through preparing the annual budget and providing analysis on performance that includes a clear picture about risks and opportunities.
 Develop the annual budget for the Business Unit in coordination with the Center Director and the corporate department.
 Develop quarterly business forecasts and provide the Upper Management with updates about key action plans, risks, and opportunities.
 Control the performance versus the budget and report the variance analysis with recommendations and suggested actions.
 Prepare the teachers’ payroll and deliver it to the finance on time.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
الإدارة

Management Trainee

يناير 2011 - يونيو 2011

Berlitz Language Centers-Egypt

القاهرة، مصر

يناير 2011 - يونيو 2011

Acting as the assistant center director, and taking care of all his duties.
Assisting the center director in managing the expenses and generating more revenue in order to maximize the net profit of the unit.
Working smoothly with different departments within the unit to sufficiently deliver the service in a manner that guarantees client satisfaction.
Prepare the teachers’ payroll and deliver it to the finance accurately and on time.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
الإدارة

Senior Sales Executives

يناير 2010 - ديسمبر 2010

Berlitz Language Centers-Egypt

القاهرة، مصر

يناير 2010 - ديسمبر 2010

Break down the annual revenue and the cash in target for the whole business unit as well as putting monthly plans to achieve.
Manage, train and coach the sales team in order to achieve the monthly target.
Manage the client database using the conversion ratios to ensure the total customer satisfaction.
Work in harmony with other departments to achieve the unit’s target.
Come up with new ideas and use the sales promotions to help the sales team achieve the cash in target.
Contributed in several discussions and negotiations which led to creating a better vision for the business unit and the whole company.
Created several analytical sheets and reports that tackled the performance through a certain period of time, they were needed by several departments to maximize utilization of resources and continuously upgrade the business unit plans.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
المبيعات

Sales Executive

يناير 2007 - ديسمبر 2009

Berlitz Language Centers-Egypt

القاهرة، مصر

يناير 2007 - ديسمبر 2009

Greet all visitors/customers, prospective customers, and provide them with information and answers to their questions.
Responsible for conducting sales presentations for prospective customers and creating a clear picture of the services and programs we offer and help them to choose the right program that would satisfy their needs.
Reaching out for new prospects and sending proposals to corporate clients, via the internet, phone or meetings with the respected clients to ensure maximum service.
To reach the appointed target of sales in order to increase the company’s segment in the market.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
المبيعات

Organizer

مايو 2008 - مايو 2008

World Economic Forum

مصر

مايو 2008 - مايو 2008

Working in harmony with different people from different nationalities in order to meet the WEF standards.

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الإدارة

Operation Center Employee

أغسطس 2006 - مارس 2007

Epic Teleradiology

مصر

أغسطس 2006 - مارس 2007

I was considered as a navigational controller in tower; I had to have a double communication process, an external one with clients and an internal one with other departments in the company, I arranged the flow of information both internally and externally.
Responsible for obtaining any missing information related to the studies concerning the clients. In some cases, I had to go back to the clients to complete the missing information before entering the study into the system.
Responsible for monitoring the system constantly and making sure that there were no delayed cases.
Preparing reports which reflect all the activities that have been performed, based on troubleshooting aspects.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Representative

أغسطس 2005 - ديسمبر 2006

Berlitz Language centers-Egypt

مصر

أغسطس 2005 - ديسمبر 2006

Monitor and actively increase customer service on all levels.
Take phone inquiries from prospective clients and convert them to appointments.
Follow up on all inquiries by telephone or mail and convert them to appointments.
Administer information regarding students’ transfers and related billing; prepare invoice reminders and handle transfers and refunds.
Manage office administration such as ordering students’ material and supplies for the reception area.
Assist in the preparation of teachers’ payrolls.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Ain Shams University, Faculty of Commerce

يونيو 2004

يونيو 2004

بكالوريوس، Accounting Department

مصر

المعدل التراكمي (نسبة مئوية): 65%

المعدل التراكمي (نسبة مئوية): 65%

Bachelor of Commerce.
عرض المرفق

Skills

Training
Expert
Training
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Budgeting
Expert
Budgeting
Expert
Leadership
Expert
Leadership
Expert
Management
Expert
Management
Expert
 Excellent Knowledge of office.
Expert
 Excellent Knowledge of office.
Expert
Training
Expert
Training
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Budgeting
Expert
Budgeting
Expert
Leadership
Expert
Leadership
Expert
Management
Expert
Management
Expert

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم
الالمانية
مبتدئ

التدريب و الشهادات

الشهادات
PIER Certificate QEAC J444-Certified Education Counselor for Australia
Dec 2014
UK Certificate/UK Certified Education Counselor by the British Council
Mar 2015
Executive Certificate in Sales Essentials-Edinburgh Napier University/UK
Aug 2014

التدريب
Basic Business Skills Acquisition (BBSA)
Future Generation Foundation (FGF)
Jan 2005
Sales Advantage
DALE CARNEGIE® TRAINING
Nov 2007
World Class Customer Service (WCCS)
DALE CARNEGIE® TRAINING
May 2005

الهوايات

  • Reading, Swimming, playing football, travelling and camping.