Business Analyst/ Product Owner
IQVIA
Total years of experience :11 years, 9 Months
I lead the business analysis for a complex nationwide project in Oman. The project involves various stakeholders from healthcare, insurance, and government sectors.
My responsibilities include:
- Eliciting, analyzing, and documenting detailed requirements using business analysis tools and methodologies.
- Managing the documentation process and the RTM to ensure quality and traceability of requirements.
- Serving as the main link between the development team and stakeholders, ensuring clear communication, collaboration, and alignment.
- Building and maintaining strong relationships with stakeholders, resolving conflicts, and fostering trust and partnership.
- Evaluating and prioritizing product or project enhancements based on customer feedback, market trends, and business priorities, driving innovation and improvement.
- Identifying, assessing, and mitigating risks that may affect product delivery or project success, using proactive and adaptive strategies to overcome challenges.
- Participating in Agile Ceremonies, product backlog management, product release or project iteration coordination, and sprint goal alignment.
- Working closely with the development team to clarify requirements, provide feedback, and ensure product features are understandable.
- helping in conducting acceptance testing on user stories or project deliverables, verifying that they meet acceptance criteria and business value.
- Leading UAT activities, including test case review, client guidance, ticket management, and report preparation. Also, leading ticket validation and analysis processes.
- Participating in business analysis related to integration, onboarding, training, and implementation activities.
- Taking an active role and utilizing expertise in profile using FHIR and facilitating the onboarding process for the projects.
- Participate in business gap analysis and elicitation sessions with stakeholders to elicit, analyze, and document detailed requirements, translating them into actionable user stories, business rules, or acceptance criteria.
- Utilize business analysis tools to ensure alignment with business priorities and customer needs.
- Manage the documentation process, including the creation of Business Requirement Documents (BRD), and Change Requests (CRs).
- Serve as the primary liaison between the development team and stakeholders.
- Continuously evaluate and prioritize product enhancements or project initiatives based on feedback from customers, market trends, and shifting business priorities, driving iterative improvements and innovation.
- Take a leadership role in upgrading and enhancing the Healthcare Information System (HIS) solution, actively contributing to its improvement and evolution over time.
- Engage in various demonstration sessions, showcasing the capabilities and features of the HIS solution to stakeholders.
- Develop and iterate different prototypes of the HIS solution, leveraging user feedback and business
requirements to refine and enhance its functionality and usability.
- Work closely with the development team to clarify requirements, provide feedback.
- Lead User Acceptance Testing (UAT) activities, including reviewing test cases, guiding clients through testing, managing UAT tickets, and lead ticket validation and analysis processes.
- Play a key role in the training of medical staff on the effective use of the HIS solution, ensuring that users are proficient in utilizing its features and functionalities.
- Collaborate in the mapping of medical data within the HIS solution, ensuring accurate representation and integration of clinical information to support informed decision-making and patient care delivery.
- Participate actively in the implementation of the HIS solution.
- Data Management: Collect, validate, analyze, visualize and interpret the data. Starting from data collection from diverse sources, data cleaning to remove errors and inconsistencies, data validation to ensure accuracy, data analysis and visualization, and data interpretation.
- Continuous Improvement: Identify the area for improvements throughout the different processes using
tools, and techniques in performance improvement methodologies. such as Lean Methodology, Six Sigma Approach, PDCA, FOCUS PDCA, Process Mapping, Value Stream Mapping (VSM):, Design and Redesign of Processes, Performance Metrics, Root Cause Analysis.
- Monitoring and Reporting: Monitor the performance of optimized processes using KPIs and metrics, tracking progress towards improvement goals and provide regular updates and reports.
- Risk Management: Identify potential risks and vulnerabilities in processes and systems, proactively
implementing measures to mitigate and manage risks effectively (Clinical and non-clinical risk management)
- Utilization Management: Analyze utilization patterns and trends to optimize resource allocation and
utilization, ensuring efficient use of resources while maintaining quality of care.
- Accreditation Preparation: Prepare for accreditation audits by ensuring compliance with regulatory
standards, conducting internal audits, and implementing corrective actions as needed.
- Auditing and Compliance Monitoring: Conduct audits and compliance monitoring activities to ensure
adherence to regulatory requirements, policies, and procedures.
- Patient Safety: Implement measures to enhance patient safety, including identifying and mitigating risks, promoting a culture of safety, and conducting root cause analysis of adverse events.
- Document Control: Establish document control procedures to manage version control, access, and
distribution of documents.
- Data Management Cycle: Data Collection, Data Cleaning and Preprocessing, Data Validation and Testing, Data Analysis, Data Visualization, Data Interpretation.
✓ Continuous Improvement: Identify the area for improvements throughout the different processes using tools, and techniques in performance improvement methodologies like Lean Methodology, Six Sigma Approach, PDCA, Process Mapping.
- Monitoring and Reporting: Monitor the performance of optimized processes using KPIs and metrics, tracking progress towards improvement goals and provide regular updates and reports.
- Risk Management: Identify potential risks and vulnerabilities in processes and systems, proactively
implementing measures to mitigate and manage risks effectively (Clinical and non-clinical risk management).
- Utilization Management: Analyze utilization patterns and trends to optimize resource allocation and
utilization, ensuring efficient use of resources while maintaining quality of care.
- Auditing and Compliance Monitoring: Conduct audits and compliance monitoring activities to ensure
adherence to regulatory requirements, policies, and procedures.
- Patient Safety: Implement measures to enhance patient safety, including identifying and mitigating risks, promoting a culture of safety, and conducting root cause analysis of adverse events.
- Document Review: Review and analyze documents, including policies, procedures, and incident reports, to ensure accuracy, completeness, and compliance with regulatory requirements.
- Document Control: Establish document control procedures to manage version control, access, and
distribution of documents.
- OPPE: Conducting Ongoing Performance Professional Evaluation analysis for the clinical departments for 2017 and 1st quarter of 2018.
- Data Management Cycle: Data Collection, Data Cleaning and Preprocessing, Data Validation and Testing, Data Analysis, Data Visualization, Data Interpretation.
- Continuous Improvement: Identify the area for improvements throughout the different processes using tools, and techniques in performance improvement methodologies like Lean Methodology, Six Sigma Approach, PDCA, FOCUS-PDCA, Process Mapping, Performance Metrics/
- Monitoring and Reporting: Monitor the performance of optimized processes using KPIs and metrics, tracking progress towards improvement goals and provide regular updates and reports.
- Risk Management: Identify potential risks and vulnerabilities in processes and systems, proactively
implementing measures to mitigate and manage risks effectively (Clinical and non-clinical risk management).
- Utilization Management: Analyze utilization patterns and trends to optimize resource allocation and
utilization, ensuring efficient use of resources while maintaining quality of care.
- Accreditation Preparation: Prepare for accreditation audits by ensuring compliance with regulatory
standards, conducting internal audits, and implementing corrective actions as needed.
- Auditing and Compliance Monitoring: Conduct audits and compliance monitoring activities to ensure
adherence to regulatory requirements, policies, and procedures.
- Patient Safety: Implement measures to enhance patient safety, including identifying and mitigating risks, promoting a culture of safety, and conducting root cause analysis of adverse events.
- Document Review: Review and analyze documents, including policies, procedures, and incident reports, to
ensure accuracy, completeness, and compliance with regulatory requirements.
- Document Control: Establish document control procedures to manage version control, access, and
distribution of documents.
1-Dispensing prescription medicines to the public.
2-Checking dosage and ensuring that medicines are correctly and safely supplied and labelled.
3-Liaising with doctors about prescriptions.
4-Selling over-the-counter medicines.
5-Counselling and advising the public on the treatment of minor ailments.
6-Ordering the medicines from the drug suppliers.
7-Managing, supervising and training pharmacy support staff.
8-Checking the expiration date of the medicines.
URL removed due to policy violation. Please contact support for further information.