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ahmed ismail,  Warehouse keeper Team leader

ahmed ismail

Warehouse keeper Team leader·Eva Pharma

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 15 years, 9 months

Warehouse keeper Team leader

June 2011 - Present

Eva Pharma

Cairo, Egypt

June 2011 - Present

Managed receiving of raw materials from local and international suppliers,
ensuring full compliance with customs procedures.
• Implemented efficient strategies for imports, improving storage and systematic
inventory placement.
• Collaborated with Quality Control (QC) to facilitate sampling and inspection of
raw materials.
• Monitored product expiration dates and initiated re-inspection processes 6
months in advance.
• Managed production planning and inventory deduction using Oracle System.
• Generated purchase requests for toll manufacturing.
• Supervised disposal memos for expired materials

Company industry:
Pharmaceutical Manufacturing
Job role:
Support Services

Account Advisor

September 2010 - June 2011

Raya Contact Center

Cairo, Egypt

September 2010 - June 2011

worked as agent.. project pepsi.
Representative of the customer service that receives requests and complaints from customers and help them solve it.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Helwan University

June 2010

June 2010

Bachelor's degree, Accounting

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

B.Sc. Commerce & Business Administration

Skills

Storekeeping
Expert
Storekeeping
Expert
dealing with customers or customer service
Expert
dealing with customers or customer service
Expert
To receive the customer & resolve the complaints
Expert
To receive the customer & resolve the complaints
Expert
Customer Service& Customer Care & Guest Agent
Expert
Customer Service& Customer Care & Guest Agent
Expert
handle customers complaints
Expert
handle customers complaints
Expert
Storekeeping
Expert
Storekeeping
Expert
dealing with customers or customer service
Expert
dealing with customers or customer service
Expert
To receive the customer & resolve the complaints
Expert
To receive the customer & resolve the complaints
Expert
Customer Service& Customer Care & Guest Agent
Expert
Customer Service& Customer Care & Guest Agent
Expert
handle customers complaints
Expert
handle customers complaints
Expert

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Certifications
Oracle SCM Cloud Track

Training
Data and Voice patches in the EDU Egypt program
ITI
Dec 2009