Category Manager FMCG (Retail- Marketplace- Horeca )
capiter
مجموع سنوات الخبرة :16 years, 6 أشهر
• Developing and implementing purchasing strategies.
• Managing daily purchasing activities, supervising staff, and allocating tasks.
• Managing supplier relations and negotiating contracts, prices, timelines, etc.
• Maintaining the supplier database, purchase records, and related documentation.
• Coordinating with inventory control to determine and manage inventory needs.
• Ensuring that all procured items meet the required quality standards and specifications.
• Preparing cost estimates and managing budgets.
• Working to improve purchasing systems and processes.
• Management of category items within Grocery and Commodities
• Liaise constantly with suppliers and undertake tenders
• Ensure that there is accurate allergen, ingredient and nutritional information across all items for sale
• Develop new sourcing strategies and develop mutually profitable relationships with new suppliers
• Identify opportunities to reduce total cost/drive profitability.
• Negotiate Grocery and Commodities deals for all markets across Egypt
• Manage relationships with key suppliers including Elmansour group, Eldoha, Heinz, Nestle and other Grocery and Commodities suppliers
• Choose to enlist and/or delist items in the categories of the manager’s responsibility in order to achieve the best possible profile of active items to achieve company’s goals
• Follow up products’ performance and give recommendations about whether to continue or discontinue to work in this product
• Take decisions about changing the price of the product (cost, selling) after taking the necessary actions (negotiations, market survey, research …)
• Finalize annual contracts with suppliers after reaching the best terms through negotiations
• Ensure the quality standards of the products is maintained in line with my company’s standards
• Discuss and maintain the annual budget
• review the main power plan in monthly base
• Define the career path for all subordinates and review their monthly and annual performance.
• To ensure the products to be exposed in right way and exhibition of right product at right time and right place of the store considering the season circumstances and according to visual directives.
• To take necessary precautions in order to prevent stock deficits, weekly sample product counting to be done and related report to be prepared.
• To carry out all the continuous and situational audit criteria published by Audit Department and organization of daily, weekly and monthly jobs according to plans.
• Continuously monitoring of cost which can be controlled.
• According to the weekly topic determined by head office; to manage Meeting, to share weekly topic with the employee and to raise employees’ motivation in order to achieve the objectives
• To ensure the delivery, acceptance, return and transfer operations of products in accordance with the procedures.
• To form the Monthly Demand List and share with the related executive, to guarantee all the necessary materials to be present in sufficient amount, order and supply the materials that are decreased at the right time.
• To perform all the necessary preparations and operations to achieve the sales objectives, to fulfil the weekly and monthly objectives with use of right and effective sale techniques.
• To monitor the product details and performances, to perform effective stock and sales management, to control capacity and occupancy, to determine products’ weekly sales and to perform class analysis, to request for rabbit and return when necessary, informing the regional manager and merchandising department.
• To ensure all the financial and official operations in the store to be performed according to laws and procedures, to control and approve safe extracts, cash safe reports and invoices/dispatch notes.
• Ensure the assortment proposed by the merchandising team and selected by the stores is optimal
• Ensure the promotion is 100% implemented in concerned store
• Analyse the promotional results to optimize the commercial attractiveness of our supermarkets
• Ensure the supermarkets price policy is 100% applied in store
• Ensure the availability of merchandise planogram and his proper implementation in stores
• Support HO teams and Operations to tackle issue if any
• Coordinate with the CRM department, loyalty team, pricing team and the stores to ensure appropriate and accurate information on their customer profile
Design, Development & Implementation of operations strategic plans, workflows, improvement plans for customer experience, setting service standards, policies & procedures, quality management, workforce planning, improve performance, increased use of resource and adaptation of new proven technologies to increase efficiency
review documents, such as work orders
maintain and improve operations efficiency by providing leadership support to operations,
evaluate daily, weekly, monthly reports of operation team
i worked with opening team at our store and iworked during opening as store manager, i worked to increase GP for company and worked on p&l
my team contain on 25 salesman and we solved every problem like minus stock, slow items
Customer service manager serve as ambassadors between the companies they work for and the customers who use their services. There are customer service roles in virtually every industry, so there are many opportunities available to good representatives.
Depending on their exact role, the primary job function for a customer service representative could be resolving customer complaints, handling merchandise returns and exchanges, or answering any questions that customers might have.
Some customer service representatives work with customers in person (in retail stores, for example), over the phone (call centers), or through email (web support) Regardless of how they interact with customers, the fundamentals of the occupation remain the same: providing excellent support for the company's customers, so they remain satisfied with the company and continue using their product.
Responsibilities for customer service jobs can vary considerably depending on the position, but here are some of the most common responsibilities:
• Accepting returned or exchanged items and applying the appropriate refund or credit.
• Taking or canceling orders.
• Obtaining details of complaints and taking the appropriate steps towards resolution
• Determining the cost of products or services and setting up billing arrangements.
• Selling additional products or services
1. Achieve planned targets which submitted from H.O based on monthly or quarterly forecast
2. Increase company GP through selling high profits products
3. Opening on time as per company policy
4. Filing and documentation
5. Daily check list
6. Daily inventory - handsets - and weekly for others
7. Follow up Vodafone contracts and sending on time
8. Train staff on product knowledge, C.S, Selling skills
9. Merchandising
10. Follow up shop maintenance
11. Follow with area manager legal docs. Required for store
12. Check goods in transfer in/out
13. Cash handling on daily bases
14. Security and cleaning
15. Keep store acids in a very good condition
16. Implement logbook policy or back board - if there -
17. Checking e-mails and inform staff with required
18. Implementing company policy in all operational issues. Ex; DAP, Refund, Sales, individual targets, decreasing expenses, keep shop in premium condition, image of staff
19. Follow up customers' satisfaction as per company policy
20. Distributing flyers outdoor
21. Follow up stock level - based on sales -
22. Dealing very care with products
23. Follow up operation paper work, process, policies on daily bases
24. Reporting to area manager
25. Follow up staff performance
26. Be honest and loyal with flexibility
1. Achieve planned targets which submitted from H.O based on monthly or quarterly forecast
2. Increase company GP through selling high profits products
3. Opening on time as per company policy
4. Filing and documentation
5. Daily check list - as per attached -
6. Daily inventory - handsets - and weekly for others
7. Follow up Vodafone contracts and sending on time
8. Train staff on product knowledge, C.S, Selling skills
9. Merchandising
10. Follow up shop maintenance - see attached file -
11. Follow with area manager legal docs. Required for store
12. Check goods in transfer in/out
13. Cash handling on daily bases
• Store Manager of Mobile Shop Bani-Swef branch (from 1/12/2010 up till now)
• Assistant Store Manager and in charge of the whole store at Mobile Shop Bani-Swef branch (from 1/8/2008 to 30/11/2010)
• Sales and in charge of the whole store at Mobile Shop Bani-Swef branch (from 30/4/2008 to 3/7/2008)
• Sales at Mobile Shop Bani-Swef branch (from 9/12/2007 to 30/4/2008)
University: Faculty of Education Bani-Swef University. Date of Graduation: May 2007. Department: English Department. Grade: Very Good with honor degree.