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Ahmed Fathi, Security Officer & Customer Service Representative

Ahmed Fathi

Security Officer & Customer Service Representative·Hemaya security services

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 5 years, 5 months

Security Officer & Customer Service Representative

January 2023 - Present

Hemaya security services

Abu Dhabi, United Arab Emirates

January 2023 - Present

• Assisted and guided customers at vehicle impound yards.
• Managed vehicle impound and release procedures based on official police
documentation.
• Verified customer identity and ownership using official documents.
• Recorded and updated data using Excel (vehicle number, reason for impound, plate
number, category).
• Coordinated with truck drivers and ensured proper documentation for vehicle transfers.
• Handled high-pressure situations with multiple customers efficiently and professionally.
• Maintained accurate reports submitted bi-weekly to supervisors.

Company industry:
Private Security Services
Job role:
Customer Service and Call Center

Site Coordinator / Operations Assistant

January 2021 - January 2023

Construction Company

Khartoum, Sudan

January 2021 - January 2023

• Managed daily labor operations and distributed wages.
• Coordinated procurement of construction materials.
• Negotiated with suppliers to secure competitive market prices.
• Monitored project budget and ensured alignment with total contract cost.
• Built and maintained strong relationships with suppliers.
• Oversaw project completion from start to final delivery.

Company industry:
Construction & Building

Education

University of Science and Technology

February 2021

February 2021

Bachelor's degree, Business Administration

Sudan

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Communications
Expert
Communications
Expert
Problem Solving
Expert
Problem Solving
Expert
client handling across different cultures
Expert
client handling across different cultures
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

Arabic

Native Speaker

English

Expert