Project Managment Apprentice - PM and company director mentorship
R.A.D
مجموع سنوات الخبرة :4 years, 10 أشهر
Project Objective
Planning and Launch of Lub. sales; Phase 2 of 4 of the project
Team daily Tasks
- Sales team formation
- Creation of product knowledge material
- Creation of data of each product (specifications)
Mentorship coaching
- Regular reviews on guiding principles and strategies
- Applied Management and Business methods and theories (i. e., Four P's from marketing, Stake holders interests and Profitability/Rentabilty, Business Plan Objectives and Forecasts, and ISO 9000)
- Assure services and products fulfill company standards and requirements, legal and regulatory requirements, and customer expectations
- Support - as needed - all relative departments in process improvement and optimization tasks
- Define and document purpose of activity and assure improvements are fit to purpose
- Monitoring activity, archiving, data recording and, when needed, planning and executing data collection
- Create and maintain interdepartmental relations in line with short and mid-term projects but also with long term QA department activity
- Acquire a solid knowledge of the national and international standards
- Acquire a solid knowledge of the Policies and Procedures practiced in the company and become familiar with their day to day practicalities
- Responsible for the organization and communication of customer feedback (complaint e-mail, standard surveys, feedback box…)
- Assure employee attire, uniforms and tools are fit to purpose (including branding, safety, and consistency)
- Create Project Plan
- Manage Project Team
- Report Project Status
- Undertake Field Work as Required
- Create Interdepartmental Relations in line with the Project
Assigned by the General Manager to support operational and managerial changes required in the post- Orbit and Showtime merger:
- Handling and Filing Legal Document Templates
- Explaining Sales and Churn Reports
- Designing presentations for potential distributors
- Anchor Legal Communication between HQ in Dubai and Head Office in KSA
- Explaining sales legal terms to distributors as needed
- Design Manuals after Training to circulate aquired knowledge
- Participate with the management team in planning the adaptation of on newly adapted reports and operational adjustments in the post-Orbit and Showtime Merger
- Served as assistant to to the General Manger in his negotiation of the yearly sales budget (which assigned the sales target) for the first OSN sales target after the merger completion.
- Reviewing drafts of marketing projects
- Recording Minutes of Meetings and circulating meeting conclusions
- Carrying out various filed tasks relative to the marketing department
- Overlooking distribution of marketing material
- Scheduling for events
- Supervise taks and projects of News Monitoring and Brand Supervision tiers
- Providing material for yearly Orbit magazine
- Formalize and develop relations with the procurement and building administration departments
- Streamline interdepartmental functions realtive to the marketing department
- Formalize business to customer literature (letters, billing letters, offers, and invitations)
- Standardize Customer Information acquisition by agents using Info-Path (Key Person, Influence, Size, Interest, Customer Clientele Mix…etc)
- Create and lead monthly activity reviews with sales team
- Review requirements for marketing material and sales tools distribution
Create an inter-functional Sales Flowchart; The main objective was standardization through normalising the cooperation between the sales, call centre and customer support services in the company; and unifying concomitant language and terminologies.
This required the cooperation of and communication with 3 department managers and conducting interviews with and surveys of over 15 employees specialised in relevant tasks
American BA Degree, Major in Management with Minor in Computer Applications