General Services Manager
RATP dev mobility cairo
Total years of experience :12 years, 2 Months
Under the direction of the Deputy General Manager.
⧫ Overseeing and agreeing contracts and providers for services including security, parking, cleaning,
catering, technology, company vehicles.
⧫ Overseeing and controlling budget of indirect cost of the company.
⧫ in charge of harmonizing all the General Services policies and resources all over RATP different sites and
directions of the company, to ensure to all if you the best working conditions, based on equity and
professionalism.
⧫ Supervising multi-disciplinary teams of staff including cleaning, housekeeping, and security.
⧫ Supervising RATP team for fleet management, Sim cards, Travel logistics, including hotel, flight
reservations, M&A.
⧫ Ensuring that facilities are well-maintained in all company locations.
⧫ Serve as main contact person with the landlord for the office(s) buildings and expatriate houses and
negotiate terms of leases in cases of renewal, or termination of contracts.
⧫ Ensuring that facilities meet government regulations and environmental, health and security standards.
⧫ Advising businesses on different strategies to minimize spent and ensure cost-effectiveness.
⧫ Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance
projects. Prioritize the repair of unsafe conditions.
⧫ Drafting reports and making written recommendations.
⧫ Handle service contracts, keep financial and non-financial records.
⧫ Perform analysis and forecasting of all related general services scope for all company needs.
⧫ Ensure that office furniture and equipment inventory is regularly updated and ensure regular
maintenance of office equipment as and when needed.
⧫ Work closely with the Finance team to ensure an annual Fixed Asset Report is prepared, then updated
based on regular inventory count including overseeing the disposal properties.
Duties-Operations Specific
⧫ Monitor and control tenant deliveries.
⧫ Ensure the exterior of the MCC always remains in top condition.
⧫ To conduct periodic formal inspections of the Mall noting items requiring short or long term repair or changes.
⧫ To ensure Security and Safety of the Entire Mall during night hours.
⧫ To ensure all staff are working at the required places and as per the schedule
⧫ To have an audit for the staff and the cleanliness of the mall.
Specific Duties-Administration
⧫ To produce all weekly/monthly reports required by the operation using Excel and Word documents.
⧫ Produce spreadsheets for analysis when required by the operation.
Specific Duties-Financial
⧫ Assist in the monitoring and control of the budget daily to meet or achieve the financial objectives of the
operation.
⧫ Assist in preparing the operating portions of the expense budget on an annual basis.
⧫ To control, monitor the operating expenditures daily to ensure the financial objectives of the operation are met,
or exceeded on an annual basis.
⧫ To assist the operations manager in compiling an R&M capital plan on an annual basis for the annual budget.
General Scope
⧫ To conduct and document daily inspections of the interior and exterior of the property reporting back to the
Operations Manager. Specific attention on cleanliness, maintenance, and staff utilization.
⧫ To coordinate with the traffic management team, ramps, exterior roads and car parks have minimal traffic delays
entering and exiting the property.
⧫ To coordinate with the Security Senior Supervisor to ensure the delivery docks are kept clean and truck deliveries
are coordinated.
⧫ To ensure landscaping maintenance is being carried out in accordance to the contract.
⧫ Coordinate with the cleaning contractors including high level ensuring all areas of the property are cleaned in
accordance with the contracts.
⧫ To assist in providing a detailed operating budget with back up documentation.
⧫ To follow up on Project works and provide full assistance to project team.
⧫ Conducting and supervising field interviews
⧫ Preparing technical and financial reports for the field visits
⧫ Responsible for outreach activities
⧫ Writing survey reports and analysis
⧫ Mapping out training plans, designing, and developing training programs
⧫ Choosing appropriate training methods per case (simulations, mentoring, on the job training, professional
development classes
⧫ Market available training opportunities to employees and provide necessary information.
⧫ Maintain updated curriculum database and training records.
⧫ Oversee and manage the team calls in the absence of the team leader.
⧫ Understand all organization’s products, services, procedures, and guidelines and communicate same to all team
members.
⧫ Monitor all calls to ensure that due procedures and quality standards are strictly adhered to the company
objectives.
⧫ Conduct regular review of all call center agent’s performance and organize training sessions for under performers.
⧫ Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
⧫ Ensure a safe and harmonious working environment for all other team members and delegate duties to all team
members.
⧫ Providing training for the new coming employees to the account to operate the system and the description of
the products that we provide.
Coordinator of the training and development unit. Responsibilities included:
⧫ Founder of local initiative named "Montagna Mostakbalna", that link between Egyptian micro-producers and
market.
⧫ Master Trainer and project coordinator in Active Citizens Program with collaboration with the British Council,
during the program I was responsible for:
• Implementation of Active Citizens workshop: I have implemented 15 workshops with a total of 280
trained participants in 4 governorate, 3 TOT for 45 trainers.
• Documentation and reporting (technical and financial).
• Setting semi-annual and annual plans for the programs
⧫ Trainer; implemented a training course with IRC U.S. Embassy Cairo about and youth participation and citizenship.
⧫ Trainer; implemented a training course “helmak alaia” on social entrepreneurship.
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