IB & BB Policies & Procedures Officer | Policies & Procedures Quality
Commercial International Bank CIB
Total years of experience :13 years, 10 Months
• Oversaw SOP Management and Compliance: Assisted in maintaining and aligning SOPs and department guides with CIB policies, operational controls, and regulatory requirements, ensuring proper approval and timely updates.
• Enhanced Operational Processes: Reviewed and proposed enhancements for RCSA submissions, managed synchronization of finance-related SOP updates, and coordinated with stakeholders on project implementations, ensuring all documents were current and accurate.
• Monitored and Resolved Audit Issues: Supported the timely resolution of audit issues, conducted follow-ups on exceptional reports, and addressed inquiries by updating relevant processes and procedures to close any gaps.
• Ensured Clarity and Compliance: Led efforts to ensure policies and SOPs aligned with Business Requirements Documents (BRDs), contractual agreements, and Service Level Agreements (SLAs), maintaining precise and detailed documentation.
• Ensure meticulous review and adherence to CIB policies and local laws, coordinate with sales teams, provide support to branches, manage queries, suggest process improvements, oversee administrative functions, monitor team performance, and ensure timely MIS generation for pre-booking document review and loan implementation processes.
• Manage end-to-end documentation review, loan settlement processes, proof handling, and participation in project testing to ensure operational efficiency and regulatory compliance.
• Effectively review customer documentation, process loan payments and clearance letters, manage document storage and filing, handle proofs and CPS batches accurately, oversee stamp duty processing, facilitate card issuance, and resolve I-score disputes to ensure efficient loan operations and customer satisfaction.
• Efficiently handle financial entries, including swifts and FX transactions, maintain share blocking and pledging, process corporate actions, and ensure accurate documentation and compliance with regulatory requirements.
• Ensure accurate processing of debit and credit entries, including automated batch procedures, daily cross-checks, and monthly follow-ups to ensure completeness and accuracy of transactions, such as coupons issued by CIB.
• Provide accurate and efficient counter transaction processing while maintaining customer satisfaction, vigilance against fraud, adherence to banking regulations, and cross-selling opportunities.
• Regional Office - Credit Administrative Department : From September till November 2010
• Position: Graduated Internship
• Responsibilities: Design and develop policies and procedures for the unit, ensure that the team follows its procedures diligently, safeguard bank interest by ensuring the correct implementation of documentation, limits and disbursement of funds. Monitoring & Administering the In-house internal control and risk management profiling through Key Risk Indicators of credit lines and ensuring proper health of accounts.
• Giza Branch (Elite banking unit):
From 4 March till September 2010
• Position: Graduated Internship - Retail - Operation banking division (RO)
• Responsibilities: handling with the client’s face to face strategy and via phone to pursue them with the bank products and services & updating the clients’ data and status in addition dealing with the requests, standing orders and inquiries of the clients through the branch.
Social Activities: Audit Simulation at Misr International university Supervised by: Price Waterhouse Coopers (PWC); Date: December 20th – 21st, 2008 Tax Forum at Misr International University Supervised by: “Baker Tilly Egypt” Auditing firm Date: April 15th – 18th, 2008
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