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ahmed khan, Customer Care Executive

ahmed khan

Customer Care Executive·mobily

Saudi Arabia

Higher diploma, Leadership

Work experience

Total years of experience: 2 years, 7 months

Customer Care Executive

January 2023 - July 2025

mobily

Jeddah, Saudi Arabia •Hybrid

January 2023 - July 2025

Worked in fast-paced, multicultural settings where customers had high expectations.
Company industry:
Call Centers & Customer Care Outsourcing

Operations / Customer Service Coordinator

January 2023 - January 2025

Mobily

Jeddah, Saudi Arabia •Hybrid

January 2023 - January 2025

• Supported daily warehouse, logistics, and retail operations in a high-volume environment.
• Coordinated inbound receiving, outbound dispatch, and inventory movement activities.
• Maintained accurate records and transaction entries in internal systems.
• Served as first point of contact for user issues and escalated system gaps.
• Assisted users with process guidance and system usage.
• Prepared Excel reports for stock levels, discrepancies, and KPIs.
• Worked with cross-functional teams including operations and transport.
• Identified inefficiencies and recommended process improvements.
• Ensured accuracy and timeliness in fast-paced operations.
• Trained new staff on SOPs and warehouse processes.
Company industry:
Administration Support Services

Education

tmuc

May 2023

May 2023

Higher diploma, Leadership

Pakistan

tmuc

January 2023

January 2023

Bachelor's degree, Administration And Business Administration

Pakistan

Skills

COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
WAREHOUSE MANAGEMENT SYSTEMS
Intermediate
WAREHOUSE MANAGEMENT SYSTEMS
Intermediate
WAREHOUSE OPERATIONS
Intermediate
WAREHOUSE OPERATIONS
Intermediate

Languages

English
Beginner
Arabic
Beginner
Urdu
Beginner
Hindi
Beginner

Training and Certifications

Certifications
Valid Saudi Driving License