HR & PR Assistanat manager
Clic National Industries
مجموع سنوات الخبرة :11 years, 0 أشهر
-Handling all Governmental relations.
-Organizing and supervision on daily PRO tasks (Licenses renewal, Visas issuing, Residency renewal, work permit -issuing and renewal)
-Tracking and processing all licenses Renewal
-Supervision and follow up on company’s real state
-New employees interviewing
-Handling staff vacations and resignations
-Received Training on Sales and Production
-Reporting to the Front Office Manager (There is no Assistant Front Office Manager)
-Preparing Duty Roster
-Replacing Front Office Manager when on holiday or when off
-Replacing the Night Manager as and when required
-Dealing with guest complaints
-On the job trainer
-Monitoring all front desk agent duties.
-Handling all guest complaints
-On the Job trainer.
-Handling night shift and night auditor duties.
- Conducting annual performance development review for all the agents.
-Handling guest complaints.
-Check in and out.
-Room Assignment.
-Handling groups check in
-Cashiering
-Receiving and delegating all guest requests.
-On the job trainer for the entire front of house team.
-BSS trainer for entire Front of house team.
- Assisting front office team on their daily job duties.
-Group coordinator
- Responsible for the V.I.P arrival and check in
- Responsible for Handling all guest complains, and creating a daily report to GM, OM and director of
Marketing with all complaints.
- Be present in all events that take place in the hotel and reporting all comment to GM
- Responsible for creating a proper customer database including e-mails and phone numbers.
- Responsible for conducting hotel orientation to guests when required.
- Responsible for submitting a minimum of 300 filled guest comments per month and conduct a monthly report
Including the conclusions from the Guest comments.
- Helping all F.O departments (reception, operator and concierge) at all times when required.
-Creating customer data base for all potential clients
- Sale and promote all life insurance programs created by the company
German Language & Literature