HR Manager
Elabd Group
Total years of experience :23 years, 7 Months
• Developing and maintaining HR plans and policies in conjunction with the company’s overall development plan and assuring compliance with related law
• Overall responsibility of work force planning, job needs planning and setting of annual budgets
• Developing recruitment standards and methodology to leverage quality selection and timely recruitment
• Maintain the HR internal procedures and performance standards to meet department goals
• Organizing and monitoring HR activities and ensuring adherence to preset service level agreements as well as maintaining HR procedures
• Working out the compensation plan and policies by evaluating jobs and clearly defining compensable factors
• Developing and implementing the performance appraisal system for the company and coordinating it with line managers.
• Identifying the training needs by analyzing job competencies and performance evaluation and suggesting the best training solution
• Recommending organizational structure modifications to ensure alignment of the structure with organizational vision, goals and preset strategies
• Maintaining appropriate internal communication within the company.
• Prepare reports for top management and line managers, to facilitate decision making
• Counseling line managers to apply operating procedures and performance standards according to preset criteria
• Counseling employees on career planning and personal development based on their experience, skills and aptitude
• Setting and controlling HR related document cycles in the company and safe maintenance of records and employee files
Main Achievements:
• Completed Job Analysis for the Group
• Issued Job Descriptions and created Job Profile Database
• Completed HR Policies
• Implemented HR IS
• Implemented job Valuation, salary scale and grading structure
• Issued HR internal procedures and standards
• Implemented medical insurance for employees
• Expanding the branch portfolio by introducing new clients at several categories and market sectors as well as offering bundled solutions to elite customers in order to deepen customer’s relation with the bank.
• Manage the branch tram to enhance customer relationships and increase customers’ loyalty using different techniques
• Ensure that all staff is operating as a cluster to achieve assigned targets and motivate staff to accomplish their professional goals as a team.
• Actively providing market feedback to product development team and top management to ensure the bank products and services are meeting customers’ expectations.
• Ensure timely and quality execution of all customer requests and operations in accordance to policies and related laws.
• Coordinate with back office, treasury and other business lines to insure best service is offered to the clients and facilitate customer requests.
• Conduct enhanced due diligence on asset customers to ensure lowest delinquency rate, and on liabilities customers to accredit that all deposits are complying with anti money laundry local and international policies to protect the bank from being involved in any suspicious transactions.
• Review cash in vault and all branch custody periodically to ensure no discrepancies in the custody.
- Retailing and providing advice on Investment products provided by and through Citibank such as Bonds, Mutual Funds, Structured Notes and other structured investment Products.
- Building an ongoing relation with investors, providing them with market updates, Citibank’s recommendations and educating the customers to enable them to assess their investment strategies meeting their objectives, risk tolerance and time frame.
- Achieving volume and revenue goals via the combination of customer acquisition and relationship deepening.
- Deepening relationships and increasing targeted consumers through the execution of an effective sales process.
- Providing product information actively seeking to acquire, deepen, retain and satisfy profitable relationships.
- Grow the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.
- Ensure the appropriateness of the sale0matching products to the customer..
- Focus on Fee and Commission revenue - thru Investment and Insurance Products, followed by growth of balance sheet and acquisition of NTB top customers; offering high-end products
- Demonstrates all access channels to customers.
- Handling of customer service.
- Participating in special projects and tasks including Compliance related activities.
- Proactively provide feedback to the Branch Manager and supporting units of new products, marketing, service opportunities and issues to assist in decision making consistent with the Citibanking experience.
- Remittances officer, BNP Paribas Egypt, Centralized operations, September 2004 — Sept 2005
• Responsible of filtering and processing of all incoming transfers
• Responsible of interbank settlements in favor of clients
• Assisting in outgoing transfers
• Responsible of controlling several accounts to ensure accuracy of accounting entries depending on the nature of each account
• Responsible for preparing monthly productivity reports for higher management and central bank of Egypt
• Responsible of tracing and inquiring of unidentified funds and settlement of correspondent accounts
- Clearing & Collection officer, BNP Paribas Egypt, (Centralized operations, July 2003— Sept 2004
• Responsible of clearing and collection of foreign currency checks
• Assisted in local currency clearing and bill collection
• Developed a collection s)stem that reduces time and paperwork of collection and ensures proper control on the check and bill portfolio
• Responsible for the training new bank employees on clearing system
• Responsible for the enhancement of statistical surveys to ensure highest level of accuracy in reporting
Egyptian Vision was a company dedicated in organizing Marketing events outside cairo by touring Egypt with the purpose of facilitating horizontal expansion to our sponsors, and this was by organizing mega events far from the coverage of branding and promotional activities of our clients
Job responsibilities:
- Coordinating with marketing agencies to create a new theme to each event suitable for both the retail mix of our clients and the event attendant’s cultural back ground
- Designing and production of marketing materials, banners, flyers and brochures
- Coordinating with our clients for designing and production of special booths
- Setting the attractions plan and implementing it to guarantee maximum attendants to the event
- Working on the media plan with the general manager and marketing manager
- Setting the layout and plan for the event to ensure easy access for our sponsors and ensure creativity
- Setting up the event
Major Events:
- Egyptian manufacturing trip (Assiout - Menia - Banesweif) - 1999 to 2003
- Sumerina (Marina North coast) - 2000
- AutoMarina (Marina North coast) - 2000
- Alextrade (2001-2003)