Senior Front Desk Agent
Souq Waqif Boutique Hotels
مجموع سنوات الخبرة :14 years, 11 أشهر
1: Attended the Opening of Al Diyafa Hotel
2:Checks in guest in an efficient and friendly manner
3:Checks out guest at end of stay. Ascertains guest satisfaction, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
4:Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
5:Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services
6:Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
7:Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
8:Works harmoniously and professionally with co-workers and supervisors.
1: Coordinating between TEdata and the Resellers
2: Handling Re-seller's Requests
Customer service Representative (Sales) In TEdata
1. Sell our Products to achieve our monthly target
2. Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
3. Knowledge of products
4. Provide quality customer service on every call.
5. Communicate clearly and effectively with participants.
6. Receive inbound calls from participants with regards to/or other Retirement Plans
1. Receive visitors at the Office and direct them to the concerned staff member;
2. Maintain the switchboard and answer the telephone calls, handle routine
enquiries and direct other in-coming calls to the appropriate Embassy staff;
3. Provide full clerical support for the visa section by;
a. Responding to routine inquiries and correspondence related to normal
visa applications;
b. Receiving visa application forms from clients, prepare the visa slips for
signature by a designated officer;
c. Keeping an updated record of all visas issued.
4. Register all correspondence (letter and courier), documents and other
materials and ensure quick distribution of the correspondence and maintain
a record of these documents.
5. Perform other duties, as required.
1. Responsible of "ISAGO 2010 Conference" VIPs' accommodation in Semiramis Hotel under supervision of “Conference Organizing Bureau”
1. Checks in guest in an efficient and friendly manner
2. Checks out guest at end of stay. Ascertains guest satisfaction, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
3. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
4. Handles all guest interactions with the highest level of hospitality and professionalism,
5. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
6. Works harmoniously and professionally with co-workers and supervisors.
- Actively participated in The Nokia N81 activation and launch campaign
- Sales Representative in I2 Stores
1. Coordinated and handled all required follow ups and arrangements with VIP and Awarded Guests
2. Created, prepared, and distributed meeting minutes and supporting documents
3. Coordinated guest lists, food service arrangements, menu planning, decorative and table set up, nametags and staffing
4. Responsible for all communications and networking in support of special event.
5. Coordinated with renter's management to negotiate rental costs and determine requirements of renter in regard to technical, security and/or other requirements.
- Representative for a supplier company at Carrefour
Hotels & Tourist Guiding