Senior IT Infrastructure Engineer / Manager
WBN Technologies
Total years of experience :17 years, 2 Months
- Provide in-depth engineering and administration knowledge in Windows Server 2008R2/2012 R2 and VMWare vSphere/ESXi 5.5/6.0 server virtualization technologies to include assisting with developing enterprise strategy for Windows Servers, VMware and Security
-Provide support to a Medium size VMWare and Windows Server 2008/R2 and 2012 R2 environment including new system delivery, change requests, proactive availability and performance monitoring, preventative maintenance, troubleshooting and the resolution of system issues
Manager
-Utilization of software distribution and system management tools to complete assigned tasks and manage normal maintenance. Experience administering Microsoft’s System Center Configuration Manager (SCCM)
- Develop, Design and Plan Office 365 Migration and Support Road map
- Evaluate New Cloud Service Offerings for compliance with established Security Standards
- Review the key metrics to identify Continuous Improvement opportunities of the IT infrastructure services
- Design, configure and maintain the enterprise Windows domain infrastructure and core services including but not limited to AD, DNS, DHCP, NTFS, SMTP, and IIS.
-Develop and implement scripts to monitor systems and automate maintenance tasks.
-Investigate and provide corrective action for Tier 3 incidents and provide training to T1/T2 technicians as required.
- Assists in directing the implementation and maintenance of enterprise infrastructure systems for their assigned domain(s) and/or platform(s) to ensure successful deployment and operation of new or upgraded systems
- Builds and maintains partnerships with IT business leaders to ensure technology solutions support integrated business strategies
- Leading a Team of System Engineers and Help Desk to Manage Group Network Environment for developing and testing Purposes Including More than one Hundred Running On premise Servers and Fifty Cloud Servers.
- Servers administration on Windows 2008\2012\2016, Linux Red Hat, Debian
- Implementing, configuring and maintaining Windows Server 2008/2012R2 Active Directory. Windows Azure Active Directory.
- Configuring and implementing Office 365 Hybrid Deployment with Exchange 2013 on premise servers.
- Installing and configuring SharePoint on premise and office 365 online version
- Creating, configuring, migrating and cloning Virtual Machines with vSphere Client, vSphere web client and vCenter.
- Implement Microsoft System Center " Configuration manager, Virtual machine manager "
- Installing and configuring SQL clusters to enhance database high availability and performance designing and implementing a backup Disaster Recovery plan of datacenter with the help of VEEAM and Symantec NetBackup.
Selected Accomplishments:
• Implement a new Help Desk Ticket System to provide all requests from internal Departments and external clients with a multi-channel request Channel and SLA Applied
• Implement an Internal Wiki System " Media Wiki "to Document All problem resolution methods and include also tips and tricks for all group users
- Leading a Team of 6 System Engineers to Manage group IT infrastructure including Severs, Cloud Data center, , ERP, E-commerce Websites, Call Center
- Led the development team that created the web and mobile user interfaces for 2B Computer.
- Maintained and monitored the server room, the wireless network and other server infrastructure.
- Translated technical specifications into detailed product requirements.
Selected Accomplishments:
• Installing and Configure a leading Ecommerce Website “2Bcomputer.com “for Online Purchasing
• Implement an Internal Call Center Based on 3CX VoIP System and Avaya to serve Company Hotline
• Switch Accounting System from Quick Books to A Cloud ERP
• Implement HR Software to Help HR department for Monitor Employees Activities, KPIs
• Configure Open Source CRM to improve Sales Team and Marketing team Capabilities
• Configure Open Source CRM to improve Sales Team Capabilities
• Developed and implemented complex Internet and Intranet applications on multiple platforms.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Diagnosed and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.
• Streamlined and enhanced the corporate accounting and operations system.
• Managing Exchange Mail Server 2010 and responsible for backup and data protection using Microsoft Technology and Third party applications for Backups
• Provides Second Level Support and manage Web Servers Hosted in Data Centers in New York, California and Germany remotely.
• Responsible for Mail servers Microsoft Exchange, Mail Enable, Web server IIS / Apache through control panels like WHM, Panels and Helm.
• Solving clients issues by phone and by ticket system with 30 Min Response time.
• Solving security issues like Web attacks, SQL injections, malware, Shell Scripts.
Business Administration
