IT Support Specialist
Alpha Data
Total years of experience :10 years, 7 Months
Provided support to IT infrastructure and end-users for any related IT Issue
•Manage and monitor all installed systems and infrastructure
•Administered Active Directory users, groups and permissions
•Superivsed file server and shared folder permission
•Worked with VMware vSphere infrastructure
•Install, configure, test and maintain operating systems, application software and system management tools
•Executed Active Directory Group Policy (GPO) as per company’s policy
•Maintain security, backup, and redundancy strategies
•Monitored exchange server mailboxes, distribution groups and permissions; manged print server and printers
•Performed operations related to Manage Engine Service Desk (Request Management, SLA Management, Change Management and Incident Management)
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