Call Center Representative
Ahmed
Total years of experience :11 years, 0 Months
Schedule appointments for patients.
Answer telephone promptly and in a polite and professional manner.
Check insurance eligibility and make sure about the coverage.
Act as a liaison for the patients and the Health Center.
Other reasonably related duties as assigned by supervisor or manager.
Answering representative's questions, questions, guiding them through difficult calls or issues, diffusing angry
customers, or handling issues that cannot be fielded by representatives.
Assisting other management team members in identifying trends and establishing call center goals.
Preparing reports and analyzing call center data to improve process.