IT support
الاسكندرية للانشاءات
مجموع سنوات الخبرة :5 years, 1 أشهر
•
Provide support to customers via telephone, email and remote control for the range of
services and products that Solutios provide
•
Diagnose and resolve customers problems
•
Provide weekly reports to key customers
•
Report and track faults through our wholesale suppliers
•
Ensure that customers are kept up to date at all times
•
Answer customers questions
•
Liaise with suppliers to obtain best pricing for projects
•
Provide pre-sales technical support
-Airport IT systems services
*-Technical Support Services
*-Infrastructure & Telecommunication Services.
*-Software Engineering.
*-Data center outsourcing: Leave us to manage the end-to-end operation of your data center environment. -Maintenance and support services: We keep your data centre running at peak performance around the clock.
-Data center networking: Cloud computing will be out of reach unless your data center network is geared to support virtualization. Does your data center network provide sufficient capacity, availability and security?
-Facilities and relocation: We help you minimize risk while optimizing data center resources and locations. We provide guidance regarding power and cooling and assist you to explore opportunities to make use of cloud services and better meet your sustainability objectives.
-Storage and data management: We'll help you optimize storage, archiving, retrieval, backup and recovery of data to ensure business continuity / disaster recovery, compliance and the rapid delivery of information to the business.
-Systems management: Consolidating disparate management toolsets in your IT environment can pave the way to impressive cost savings.
-Identity management: How do you control who has access to which data? Our services enable you to automate and optimize your processes.
-Energy efficiency: We help you understand how decisions relating to energy use in the data center affect your entire business.
-Data center solutions for multinational business: Let us put you on the path to achieving an efficient and agile data center environment regardless of where in the world you operate.
*-Provides full suite solutions for:
CCTV: Closed Circuit TV System.
ACS: Access Control System.
PIACS: Personal Identification Address Control System.
FADS: Fire Alarm Detection System.
BMS: Building Management System.
Master Clock System.
Master Antenna System.
*-Smart business services :
Implementation and installation
Operation and management
Maintenance of the system.
Supporting Applications.
Systems and Data Hosting.
Provision of Computer, Printer Machines and Point of sales.
Maintenance & Technical Support of HW equipment.
*_Training Services :
Basic IT Skills
Advanced IT Training
IT Applications Training
Models Application Training
Managerial Decision-Making Skills
Data Analysis Techniques
Specialized Hi-Tech Training
*-Reseller Hardware/software:
*- ICT Consultation, Design & Build and Project Management.
Airport IT Systems Consultation, Design & Build and Project Management.
Networks Infrastructure Consultation, Design & Build and Project Management.
ERP Consultation, Design & Build and Project Management.
Quality Consultation.
HR consultation.
*-Operation & Maintenance:
_Repair Services:
Qualified and trained in hardware products from many of the world's leading airports equipment manufacturers. EX: IER, DESKO, Fujitsu, Access, HP.
repair which is fully equipped with all latest needed tools, procedures and equipments.
_Provides the highly possible level of quality for repairing:
PC, s
LCD Screens
Laptops/Boarding Gate Reader ( Access, Desko, IER )
Automatic Ticket Boarding ATB ( IER, Fujitsu )
Bag tag Printer BTP ( IER, Fujitsu )
Document Printer Dot Matrix Printer ( OKI, Fujitsu )
UPS/Optical Character recognition ( OCR )
Hand Held Terminal HHT ( Motorola, Dolphin )
Flight Information Display System ( FIDS )
Common User Terminal Emulator ( Cute PC )
Point of Sale (POS)
Technical support technicians are computer support specialists that work for companies assisting either employees or customers in resolving computer-related issues. They may also sometimes be called technical support specialists or help-desk technicians. Excellent customer service and problem-solving skills are essential to this career.
بكالوريوس هندسة حاسبات وتكنولوجيا معلومات الطيران والفضاء