Quality Assurance Supervisor
Teleperformance
Total des années d'expérience :4 years, 10 Mois
Provide recommendations to management on how the company can make improvements that impact revenue, costs or customer satisfaction.
Support continuous improvement in quality and performance and demonstrate a strong ability to adapt to change.
Leads the execution of established processes for their team.
To conduct various types of monitoring/coaching in order to ensure that call center employees are in compliance with the rules and regulations and provide excellent customer service when they are handling client’s customers. Functions Major Responsibilities.
Communicate and carry out regular briefing sessions with the team that focuses on quality, compliance, trend analysis and overall team performance. These communications will be both written and verbal with the ability to give structure and content to any brief /training.