business banking relation manager
commercial international bank CIB
Total years of experience :1 years, 5 Months
- Provide Business customers (SMEs) with basic information on all Bank's products/services to increase Customer awareness & ensure a high level of quality service.
- Achieve assigned targets for the branch in all assigned Business Banking Products to ensure that targets are met through relationship bulding with existing customer base as well as new to bank clients in a transparent and ethical way.
- Grow current business maximize customer penetration and share of wallet by conducting sales calls/ sales meetings with customers in designated branches.
- Uncover the true potential of the assigned Growth portfolio to upgrade customers to the higher segments, refer qualified customers for unsecured lending.
- Attract New-to-Bank customers as per the Segment criteria to maximize liabilities and trade finance as well as cross selling.
- Handle all companies' account opening & its related processes (Collecting required document, follow up with central operation until account opened, rectify any discrepancy..etc.
- Respond and follow up on sales inquiries to comply with the set level of servico & ensure customer satisfaction
- Handle customers' complaints property, directs them to the relevant channels and recommends solutions to evade re-occurrence.