Travel Consultant
Safety Gate Travel
Total des années d'expérience :8 years, 8 Mois
* Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
* Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
* Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
* Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
* Collect deposits and balances.
* Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
* Handle unforeseen problems and complaints and determine eligibility for money returns.
* Attend conferences to maintain familiarity with tourism trends.
* Create and update electronic records of clients.
* Maintain relationships with key persons.
* Keep financial statements and documents
Reach the revenue and profit targets.
designing tours and booking all aspects, such as accommodation and meals
making deals with hotels and theatres to provide meals, accommodation and entertainment
assisting with meal preparation and buying supplies on some types of tours
welcoming groups at the starting point and making sure that everyone has arrived
pointing out and explaining tourist attractions during the trip
answering questions and giving advice on language and currency
making sure travel arrangements and stopovers run smoothly and changing routes or arrangements as necessary
handling passport or visa problems, emergencies, illness, accidents, lost luggage and any complaints.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
using LAN communication
Problem solving
Motivating and leading teams
Using Amadeus System for booking.
Using Traacs system for account
Knowledge of Tour Operators and airline products and their requirements.
Proficient in MS Office packages and computerized reservations Systems.
Helping customers to find a suitable package holiday or to plan independent travel.
Good organization skills.
Good customer service skills.
Good telephone manner and strong communication skills.
The ability to work well as a member of a team.
Excellent communication skills in English, both written and verbal.
Ability to work independently with out supervision.
Contacting customers when their tickets arrive, and collecting final payments.
Advise customers about passports, travel insurance, visas, vaccinations and tours.
management administration , tourism company . human resources . tourism marketing . accounting . E-training . airline companies