Sales Executive
Vodafone Egypt
Total years of experience :17 years, 2 Months
Major Duties and Responsibilities:
•Searching for new outlets
•Hacking the competitor dealers
•Business Development
•Planning to cover all the districts and villages in the governorate every month
•Increasing revenue and figures
•Set the target for each dealer
•Motivate the none exclusive dealer to be exclusive
•Handling Dealer complaints
•Daily Visits Report
•Product availability (Lines, USB, Recharge Cards and Devices)
•Services availability (SIM Swap, E top-up, Activation and ADSL)
•Availability of Vodafone facades, banners, offers and rate plans posters
•Making Shipment list of the USB and lines to the agencies
•Monitor the distribution of the four agencies (First, Delta, MTI, Nile)
•coordination between four agencies and dealers
•Sales quality insurance
•Determination the premium locations for the roadshow cars
•To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
•To assist the Sales Manager in revising and implementing the sales strategies plans
•To assist the Sales Manager in generating sales opportunities by identifying
appropriate business targets.
•To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers
•Supervise Sales Representatives
•Handle customer issues, resolution and communicate escalated issues to the Sales Manager
•Assist with sales rep questions, concerns and product or service questions
•Create reports showing Sales %, install %, adherence, and attendance etc
•Make sure all employees adhere to company policies and procedures
•Deliver positive feedback and employee Rewards
•Communicate all employee relations issues and concerns to Sales Manager
Major Duties and Responsibilities :
•Account planning and leadership of the nominated Enterprise accounts.
•Ensure account plans signed off by business Account Manager and business Head of Sales
•Evaluate customer preferences for product or solutions to ensure that client
requirements are meet gather and analyze data regarding competitor pricing and products and ensure that Vodafone products and services fit customer requirements
•Set financial targets per account with approval of the Enterprise Account Management, manager for revenue growth, solution sales, net adds, solutions sales, customer churn, ARPU, ARPA, Data, voice and solution sales
•Responsible for the nominated accounts and for the delivery of P&L for that account
•Evaluates performance, risks in nominated accounts and revises plans where appropriate
•Secure, manage and deepen the Vodafone customer relationship, with the long term focus of penetration and introduction of innovative products and services
•Provide face leadership into the accounts on delivery of new propositions, products and services for Vodafone
•Influence and collaborates with Enterprise Marketing on nominated accounts to provide specific propositions and pricing to the customer
•Establishes appropriate relationships with selected customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers
•Works collaboratively to provide direction and leadership for nominated accounts.
•Responsible for the account management of specific Enterprise accounts, and for the delivery of profitable, long term business of those accounts to Vodafone
Major Duties and Responsibilities:
•answer calls professionally
•respond to customer inquiries
•research required information using available resources
•handle and resolve customer complaints
•provide customers with product and service information
•enter customer information
•process orders, forms and applications
•identify and escalate priority issues
•route calls to appropriate resource
• follow up customer calls where necessary
• produce call reports
• empathy for the customers situation
• talks in a way the customer can understand
Major Duties and Responsibilities:
•Sales forecasting
•Cost handling
•Customer service (customer mania)
•Handling guest complains
•Insuring and supervising the followed company standards
•Ordering control and Inventory count
•Leading crew to achieve highest revenues with least costs
•Labor analysis and Crew training
•Cash handing (cashiering, banking, transfer, budgeting, financial policy activities)
Major Duties and Responsibilities:
•Marketing for new projects via online advertising
•Lands locations presentation via Google earth to the customers
•Befriend the customers to lands locations to demarcate it
•Coordination between buyers and sellers for expiration of deal
•Finalizing contracts of the sold properties whereas my qualifications as certified lawyer
Achieving the winner project in the end of Courses of FGF and Amideast in Assiout University
