Area Sales Manager
SIG Medical Solutions
Total years of experience :10 years, 11 Months
- In-Charge of Ultrasound Unit (CHISON) as a territory sales manager.
- Working closely with the Sales Director to prospect, pitch and close new business.
- Gaining a strong knowledge and understanding of a clients, brand and product.
- Involved in the day to day management of client.
- Address client concerns and ensure the resolution of issues in a timely manner.
- Maintaining contact with clients - giving them regular updates.
- Responsible for selling and marketing for DR “Flat Panel Detector” (VIEWORKS)
- Identifying the customer’s current and future requirements.
- Preparing reports for head office and senior managers.
- Maintaining existing, long-term relationships with customers.
- Giving customers advice and support on a wide range of the company’s products.
- Setting strategies and targets with senior managers.
Generating sales leads through building up professional contacts and networking
- Engage with director of technical support including executive leadership to establish
centric customer proposal responses.
- Maintained healthy growth, profitability and successfully achieved the division strategy.
- Clinical Applicator for most of the applications and products.
- Performs first-call remedial and Quality Assurance Audits of all equipment.
- Provides on-site support of OPERATIONS demos, clinical trials and trade shows.
- Maintain high uptime and good customer satisfaction.
Educate customer on upgrades, updates and new products.
- In charge for computed radiography machine ‘AGFA’ installations & troubleshooting.
- Maintains field inventory, parts usage, and timely return of defective material.
- Commissioning, training, preventive maintenance, calibration and service contracts.
- Maintain at all times strict compliance to ethical principles and health, safety,
and quality norms of the company.
- Establish, develop and maintain long-term corporate relationships with strategic customers and supply chain regarding that assist business targets.
- Develops project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Perform follow up on all company standard operating procedures (SOP’s) and technical
Bulletins (TB’s) for each service function assigned.
- Ensures all deliverables are at a satisfactory level of quality before proceeding to the
next phase and hand over on time.
- Executing related tasks for government sector; represented in Saudi National Guard
Projects, Security Forces Program, King Khaled University Hospital, Military Hospital
King Fahad Medical City and Healthcare Projects for Ministry of Interior etc...
- Perform effectively communicate and coordinate activities with the Operations Group and members of the sales team regarding all demonstrations, training, Preventive and emergency calls.
- Working as multi-modality field service engineer in healthcare customer support
division “Riyadh branch” taking the ownership of customer events to plan Actions
that will result in the most effective resolution.
- Experienced in medical technologies and applications related to; Neonatal & Pediatric
Ventilator SLE-UK.
- Experienced in suction solutions machines MEDELA-Switzerland, vital signs and diagnostic systems RIESTER-Germany, spirometry systems VITALOGRAGH-Finland,
Examination tables UMF (USA), and full operating rooms FAMMED ZYWIEC-Poland.
- In charge for ZIMMER BIOMET-USA technologies “Tourniquet Systems” & “Electric
Dermatome”skin grafting instrument” and ENT units CHAMMED-South Korea
- Experienced in CSSD solutions and washer disinfector systems TUTTNAUER-NLD.
* Start up, commissioning and functionally testing including safety systems of work.
* Determine pre-installation requirements.
* Prepare all technical specifications & drawing checking. -Carrying out preventive maintenance, modifications, reactive repairs, basic calibration and installations a timely manner.
- Skilful in imparting training to doctors, nurses, technicians and healthcare assistants in various equipment operations.
- Contribute to achieve the mission, values, and vision of the company.
- Performs installation of all said equipment hardware and software.
- Identification and resolution of customer issues, providing the customer with the
appropriate communication and involving appropriate service and sales personnel.
- Operate under required knowledge of regulatory requirements.
- Define problems, collects data, establishes facts, and draws valid conclusions.
- Interpreting an extensive variety of technical instructions and deal with abstract and concrete variables.
- Serve as liaison between customer and management on standard service related and
technical matters, also responsible for providing feedback on customer satisfaction on
all company products and services.
- Provide on-site direction to customers on the operation and maintenance aspects of assigned equipment.
- Evaluate, diagnose and repair of equipment malfunctions and provides preventive maintenance on equipment for customers within the assigned territory and perform root cause analysis for technical issues.
- Working as a site engineer based in king khaled university “Faculty of Medicine”.
- Responsible for implementation of pre-installation instructions.
- Coordinate with suppliers regarding site installation issues.
- Get feedback from the site and submit report to operation manager.
- Ensuring production goals are meeting with high quality standards.
- Developing & transferring assets strategies in to short and long-term action.
-Preparation of planning charts for major shutdowns in consultation with all engineering disciplines.
- Supervise and inspect of installation, modifications, testing & operation of the systems.
- Work with project manager to ensure milestones are met, ensuring quality
Moreover; consistency.
- Develops & maintains productive working relationships with cross-functional project
Team and third-party service providers/vendors integral to the project delivery.
- Responsible for Ultrasound Unit “WELL-D”
- Developed strategies and presentation for product and provided various customers.
- Analyzed competitors business and analyzed reports for various sales.
- Provided support to all qualification tests for hospitals.
- Installation and commissioning of several Models.
