Senior General Manager - Facilities Management
Maersk Oil Qatar
Total years of experience :15 years, 5 Months
The organization is an international oil and gas company, producing about 600, 000 barrels of oil and 1, 000 million cubic feet of gas per day.
Inducted as Senior General Manager - Facilities Management, charted an exponential growth chart, securing accolades and promotions to the current position.
Designation Chronology:
Jan '11 - Jan '13: Senior General Manager - Facilities Management
Jan '08 - Aug '08: Manager HQ-Operations
Sept '08 - Dec ‘08: Senior Manager - Facilities Management
Jan '09 - Dec '10: General Manager - Facilities Management
Highlights:
Instituted facilities management department. Planned, developed and redesigned all policies and procedures related to facilities management resulting in reducing expenditure cost by 25%.
Established organizational vision, mission and goals, provided executive oversight and leadership in motivating the employees/ Qatari’s to achieve established goals.
Streamlined operations, improved productivity and oversaw projects to fruition, exhibited financial administration expertise by successfully reducing costs by 10% in the budget in 2009.
Dexterously managed and led the operations of 2 sub-departments within the facilities department; HQ Operation and Housing & Transport Departments.
Current Responsibilities: (Jan '09 - Jan '13)
Spearheading business development initiatives and tailoring strategies to achieve market leadership. Detailing road maps to facilitate the transition, with incorporated scalable parameters in view of projected business growth.
Propelling growth through day-to-day management of significant commercial issues for strategic business development solutions in line with the Board’s direction and policies.
Collating and analyzing data pertaining to various KPIs and business parameters to plan and effect turnkey business solutions. Designing budgets, reducing costs, verifying sales figures as well as justify overheads.
Providing leadership, development and administration of programs, policies and initiatives related to capital projects and sustainable environmental management of the organization.
Driving and encouraging HSE awareness amongst the management as well as staff by eliciting their active participation in EHS initiatives through weekly meetings.
Assessing inherent risk factors associated with various company operations, carrying out root cause analysis to investigate accidents, prevent recurrence and implement emergency response plan.
Ensuring optimal usage of all resources as per schedule and within budgeted overheads. Enforcing budgetary guidelines and efficiently organizing project utilities in order to meet agreed project delivery deadlines.
Chairing facilities planning project construction and design meetings, including preparation of agenda and related matters.
Coordinated and oversaw the safe, secure and environmentally sound operations and maintenance of the company assets in a cost effective manner aimed at long-term preservation of the asset value.
Directed, planned and coordinated day-to-day facility operations including procurement and contract management, building and grounds maintenance, health and safety, security, utilities and communications infrastructure as well as space management.
Implemented centralized helpdesk services for housing, transportation, reception, telephone, onshore security, travel, catering, mail and nursing services to provide employees with high quality services and satisfaction.
Reinforced overall safety procedures by implementing stringent safety measures and extensively promoting HSE leadership culture in the organization.
Key Responsibilities:
• Developed and coordinated the company operations, formulated policies/procedures for business development, profit maximization and met strategic objectives.
• Maneuvered the existing business forward by identifying new, profitable opportunities and converted them into commercial contracts.
• Planned and executed marketing campaigns and counter active strategies to offset competition and maintained brand image within competitor matrix.
• Monitored the team, interpreted client needs, ensured client expectations are delivered, and developed client relationships to enhance operations at all levels.
• Grew business within current accounts, explored new avenues within the current client base and strove to identify and develop opportunities in new areas.
• Reviewed bids and contracts, formulated proposals and tracked work progress against set deadlines within budgets outlined.
• Aligned company attributes with current/future business needs and contributed to key management decisions.
• Played an integral role in hiring, training and mentoring employees, provided continuous feedback, as well as identified areas of concern and devised strategies to circumvent the same.
• Assisted in achieving stated client-oriented revenue goals for each department and managed team strengths, weaknesses, needs and resources to ensure proactive and motivated workforce.
Developed innovative solutions and implemented appropriate changes in procedures to ensure continuous and efficient operations.
Directed facility operations, developed and instituted best practices in all areas, ensuring that all staff shared a customer-oriented vision of their roles.
Established process performance metrics; tracked, analyzed and reported performance in terms of quality, safety, cost and customer satisfaction.
Led negotiations pertaining to tendering while ascertaining compliance to the company’s tendering procedures.
Recruited competent personnel, devised comprehensive training and development programs following careful need and gap analysis. Conducted performance reviews periodically to maintain a motivated team.
Designed budgets, streamlined operations- to reduce overheads enhance revenue/profit margins. Identified bottlenecks, recommended and effected corrective actions to address non-conformities/shortfalls in expenditure with agreed budgets.
Highlights:
• Introduced electronic directory on the company’s intranet. Spearheaded the implementation of a bill processing system to handle all financing issues arising in the course of operations.
• Initiated and implemented an innovative and comprehensive inventory management system for office equipment and furniture aimed at reducing supply chain bottlenecks.
Key Responsibilities:
• Directed and oversaw activities assigned to personnel of the Services Section. Established section’s work program, scrutinized budget preparations, handled bid documents and incorporated technical specifications.
• Evaluated contracts, sourced office space, selected appropriate locations and executed service contracts.
• Acted as focal point for the SAP modules during deployment and implemented the same within the organization.
• Superintended staff movement and allocation from Doha office to Ras Laffan site offices. Introduced services department helpdesk to help in the resolution of problems and customer queries.
Previous Professional Experience:
Feb '96 - Sept '97: Mobile Services Officer - Qatar Public Telecommunication.
Joined as Sr. Switching Technician, charted an impressive growth curve to merit promotion as Mobile Services Officer.
Designation Chronology:
• Feb '96 - Sept '97: Mobile Services Officer
• Aug '93 - Feb '96: GSM Mobile Engineer
• July '92 - Aug '93: Sr. Switching Technician
Highlights:
• Introduced Phase II SIM Cards. Incorporated new services including call holding and call waiting.
• Installed and commissioned mobile switching exchange. Setup and commissioned Operation and Maintenance Centers (OMC).
• Provided billing solution through dedicated leased line replacing secured FTAM and SMIS secured connection.
Jan '87 - Feb '88: Officer - British Bank of the Middle East International, Qatar.
Accelerated Development Programe
Other Trainings & Certifications: • 2012: Leading Leaders Maersk Training Center, India • 2011,2010: Accelerated Development Programme - London Business School, UK • 2010: Leading Others - Maersk Training Center, Denmark • 2010: Advanced Business Writing - Meirc Training and Consulting, UAE • 2010: Situational Leadership II - KenBlanchard, Singapore • 2009: STAR Programme Module3: Motivation & Personal • 2009: Effectiveness Sustainable Facilities Management Forum - Marcus Evens • 2009: STAR Programme Module2: Change Management • 2009: STAR Programme Module1: The Force of Communication • 2008: Productive Index, PI Europe - Hong Kong • 2008: Creative Thinking & 6 Thinking Hats, Facilitator Course • 2008: Creative Thinking - 6 Thinking Hats • 2008: Introduction to Our Core Values • 2008: Cross Culture • 2008: Negotiating Techniques, Qatar • 2003: Strategic Cost & Value Management - Glomacs, UAE • 2003: Activity Based Value Chain -Uromatech, France • 2000: Best Tendering & Procurement Practice - Euro Training, UAE • 1999: Introduction to Quality Management & ISO 9001 Bureau Veritas, Qatar • 1998: Financial Analysis & Evaluation For Business Planning & Decision Making, PMS Ltd • 1998: Strategic Planning - M&A's, PMS Ltd • 1995: Full Technological Certificate Digital Switching and Digital Transmission - City and Guilds FTC, UK • 1994: TAC System Specialist - Siemens, Germany • 1993: Basic LAN, Installation & Configuration Wx200 & Mx300 (Work Station) - Siemens Nixdorf, Germany • 1993: Sunos (Unix) Operating System - Data Mission Qatar • 1993: Base Station Subsystem Operational Theory Course (Motorola Base Stations) - CSB, Qatar • 1992: Digital Switching and Transmission - Microelectronics Systems, City and Guilds FTC, UK Intech Management Centers: • 2002,2001: Strategic Planning, Leadership & Finance Awareness - Malaysia & France • 2001: Cash Flow Management • 2001: Financial Analysis Planning & Control • 2001: Essentials & Practices of Budgetary Control
Rasgas Training Centre: • 2001: Giving & Receiving Constructive Feedback • 2001: Managing A Successful Customer Helpdesk • 2001: Business Practices & Controls Seminar • 2000: Performance Management Workshop • 1999: Cost Center Planning Q-Tel Training Center, Qatar • 1994: PCM System/Refresher Training In Unix (Sinix) • 1993: Technical Report Writing • 1992: Fundamentals of Electronic Exchanges/Signaling in Telecommunication/Data Communication