RDI Customer Technical Support manager & Team leader
RDI
Total years of experience :16 years, 1 Months
•Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
•Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
•Configure software to connect to Internet application servers.
•Provide training to clients in the use of system and applications as related to Internet.
•Obtain general understanding of OS and application operations related to company offered services.
•Identify and correct or advise, on operational issues in client computer systems.
•Perform light lifting 25lbs.
•Perform creation of new accounts using company provide software tools.
•Scheduling new and revised systems software, procedures, and equipment;
•Assisting other information technology groups in problem determination, product selection, and special projects;
•Preparing operating system control programs and related software.
•Collecting and managing comments about our product news or praises
•Collecting different news about HAFSS on the different sites, magazines, news or TV
•Providing free downloadable limited functions product for HAFSS on our site
•Providing viewable and downloadable related e-contents from our web posting fresh and updated news related to our site industry and our products.
• All hardware and Software Technical Support
• Network Maintenance and administration
• Apple MAC PRO Support (H\S)
• Final Cut Pro Support (Good user)
• Editing Room Manager
• Observers imaging process
• Digitizing Movies Materials
•Interviews & web site designer html and psd
•Office documents archiving system
•Determining office requirements
•Coordinate the resolution of specific policy-related and procedural problems system analysis
•Application design, development and support
•Team manager of lifting reality for rosa elyousef organization to create archiving system
•Team member of archiving system analysis
•Development of systems and system components
•Ensure the operational security, robustness, and performance of the final applications
•Establish and ensure that appropriate quality assurance mechanisms exist
•Conduct detailed analyses on robustness and performance
•Guide and advise with regard to general system architecture and design decision
•Determine and provide a suitable development environment for a development team
•Report generator, system tracking
•Presentations, documentation
•Supervise department’s it specialists and direct their daily work activities including guidance and professional development
•manage basic it infrastructure systems including file services, data backup, archiving, networking, disaster recovery, and asset auditing
•deliver internet and intranet network services including web, mail list, email, directory, and collaboration environments
• manage system in a holistic fashion to ensure all users are protected
•ensure user standards are published for hardware, software, and procedures
•ensure all systems and procedures are documented for use by it staff
•ensure systems are updated in a timely fashion to keep pace with new technology
•Data Base Administrator (access Data base)
•Cutters fully Quran(Pages, Ayat, Words, Cractiers)
•Cutters fully Quran Waves (Ayaht, Words)
•VB Modules and tools coordinator
•VB6, code Tester
•SQL server support (Good user)
•VB.Net Professional Tester
•Sound editor
•All hardware and Software Technical Support
•Network Maintenance
•Team manager Of Lifting reality for Rosa Elyousef Organization to create archiving system
•Team member of archiving system analysis
•select, implement, and standards establishment for suitable tools
•development of systems and system components
•ensure the operational security, robustness, and performance of the final applications
•establish and ensure that appropriate quality assurance mechanisms exist
•conduct detailed analyses on robustness and performance
•guide and advise with regard to general system architecture and design decision
•determine and provide a suitable development environment for a development team
• Design coordinator
• Oral advertising
• Network marketing
• Hardware Maintenance
• Software and windows tools support
• Hardware Bundles Supplier
Civil aviation academy. Academy of Computer Science and Information Technology for Aviation and Aerospace Project Cairo Airport Electronic Document Archiving System Super visor Major General Staff of the Doctor engineer : Mohamed Hashem