Key Accounts Sales Manager
The Mill
Total des années d'expérience :14 years, 6 Mois
With 14 years of experience in sales, customer relations management. I'm building and maintaining positive relationships with my clients and this requires from me an (Effective Communication, Understanding their needs, Building trust, Personalizing Interactions, Problem-Solving Proactively, Showcasing Value, Conducting Regular Review Meetings, Networking, Seeking Feedback, and Maintaining a long-term Vision of Partnership ) . By implementing these strategies consistently, i can excel in cultivating lasting and mutually beneficial my clients' relationships.
The success in my accounts management can be measured through a combination of financial metrics, my customer satisfaction indicators, relationship health, and strategic planning effectiveness. By tracking these KPIs and continuously evaluating my performance against them, I can demonstrate my proficiency as a Sales Key Account Manager.
Experience and a track record of successful sales growth, managing all sales channels in the market and I had achieved an excellent job at Direct, B2B, B2C, E-commerce and All Retail Accounts (Co-ops / Hypermarkets/ Supermarkets) and Horeca channels big names of restaurants, hotels, hospitals .I have excellent skills in communication, negotiation, and interpersonal skills to build strong, long-lasting relationships with customers .
Strong analytical and problem-solving skills to identify sales opportunities and address potential challenges .
I successfully secured contracts with all retail accounts in Kuwait in the first year, and I continued to excel in upselling and cross-selling and achieved an extraordinary 156% of my target, demonstrating my ability to effectively identify opportunities, tailor solutions to meet client needs, and close deals efficiently. By focusing on delivering value and building trust with clients, I was able to drive significant growth and expansion in the business.
Through persistent effort and a customer-centric focus, I successfully revitalized the sales performance of slow-moving items, achieved significant improvements, and garnered positive feedback from the accounts. This experience not only allowed me to overcome a challenging situation but also reinforced the importance of adaptability, market insight, and proactive problem-solving in driving successful outcomes.
By following these processes : Market Research and Customer Segmentation, SWOT Analysis (strengths, weaknesses, opportunities, threats), Deal Potential Assessment , Strategic Planning, Data Analysis, and Collaboration . I ensure a holistic and data-informed approach to analyzing market strategies and deal potential, leading to informed decision-making, targeted actions, and successful outcomes in driving business growth and maximizing opportunities with key accounts.
I am sure you will be surprised by my special contracting and negotiation skills when you see contracts that are less expensive than before and also have unexpected additional benefits.
As a Key Accounts Manager, I am responsible for managing and growing sales retail accounts of FMCG in GCC Market
Developed and nurtured strong relationships with retail accounts and international brands . and this role requires a strategic mindset, exceptional negotiation skills, and a passion for driving sales growth.
Experience and a track record of successful sales growth, managing all sales channels in the market and I had achieved an excellent job at Direct, B2B, B2C, E-commerce and All Retail Accounts (Co-ops / Hypermarkets/ Supermarkets) and Horeca channels big names of restaurants, hotels, hospitals .I have excellent skills in communication, negotiation, and interpersonal skills to build strong, long-lasting relationships with customers .
Strong analytical and problem-solving skills to identify sales opportunities and address potential challenges .
By following these processes : Market Research and Customer Segmentation, SWOT Analysis (strengths, weaknesses, opportunities, threats), Deal Potential Assessment , Strategic Planning, Data Analysis, and Collaboration . I ensure a holistic and data-informed approach to analyzing market strategies and deal potential, leading to informed decision-making, targeted actions, and successful outcomes in driving business growth and maximizing opportunities with key accounts.
Through persistent effort and a customer-centric focus, I successfully revitalized the sales performance of slow-moving items, achieved significant improvements, and garnered positive feedback from the accounts. This experience not only allowed me to overcome a challenging situation but also reinforced the importance of adaptability, market insight, and proactive problem-solving in driving successful outcomes.
Sales Leadership: As a key account manager at Almohanad Foodstuffs Kuwait . I consistently achieved and surpassed sales targets, resulting in a 24 % increase in revenue in the first year by leading team of Five Sales representatives, ten merchandisers .And provided them with guidance, training, and motivation to drive exceptional results.
Collaborate closely with cross-functional teams, including marketing, IT, supply chain, operations, delivery, and finance, to ensure successful execution of account plans and initiatives.
building long-term relationships with clients and grow businesses with many successful offers, In addition to following up sales in all branches and analyzing sales data, Varieties speed or slow of the produces sales movement, and making of appropriate offers.
Analyzing data, studying the market and competitors, solving problems, increasing the company's customers satisfaction Successfully strong Negotiation skillswith purchasing or contracting or renting with win&win situations principal.
Negotiation as a sales official and also a purchases oficial is a strong reasonand addition to the expertise in negotiation.
Deliver consistent performance against set targets on key customer satisfaction measures and carry outdaily/weekly reviews of KPIs.
Responsible for purchases, following up on inventory and appropriate quantities at the lowest cost.
Ensure that all workings are manufactured in a correct, cost-effective, and timely manner in alignment with specifications and quality requirements.
Quality control to ensure from the customer's satisfaction, reduced costs, increase safety rates, and apply HACCP roles for food safety and hygiene.
Searching for suitable alternatives to reducecosts while maintaining quality, and striving to achieve successful deals, taking into account the expiration date, by calculating the quantities actuallyused for all branches of the company and expected for good use.
Chalked out or improved operational systems, processes, and best practices that guarantee organisational well-beingPurchase materials, plan inventory, and ensure warehouse efficiency.
Contribute towards the achievement of the company's strategic and operational objectives.
Examine financial data/statements and utilise them to improve profitability.
Assisting the management in creating new and unique productsand marketing them in a way that distinguishes the company from othercompanies.
Successfully met my short - and long-term targets with customer satisfaction measures,
I have worked jointly with team members to assist them in closing sales, cross-selling and upselling of products or services.
Effectively coached team members to reach weekly and monthly sales goals.
Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
Exceeded sales goals and accomplished business objectives by following the staff performance and promoting our services and products.
Mentored sales team in applying effective salestechniques and delivering top-notch customer service.
Analyzed sales, market, and competitors data to set quotas and assess potential areas of growth.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Created employee schedules to align coverage with forecasted demands.
Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
planning for established objectives to offer team members a clear roadmap to help them achieve overall goals.
Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining a diverse customer base.
I have excellent customer service and communication skills.
Working Proficient with all airlines tickets systems and hotels bookings systems and I have excellent connections with many suppliers in all of the world .
I attended conferences and seminars and participated on behalf of my company in events and celebrations organized by hotel chains, major agents and airline companies to expand the circle of relationships.
Responsible for welcoming customers and answering any queries about our services in the office or by phone or email, using success sales techniques, and understanding the customer needs, I can recommend all relevant products and services.
Cold- Call with potential clients to provide updates about our services.
Creating detailed sales presentations to communicate with customers to showcase, features
Answering customer questions and requests through email or text, voice message.
Increased profitability by developing sales strategies and reducing the costs.
Incresing the satisfaction and loyalty of the new customers by solving them issues quickly.
Following up with potential clients to provide them additional product promotions to address their concerns.
Improving sales by managing sales processes from lead generation through contract negotiations and closings.
Achieving top performance by strategically adapting to rapidly changing, competitive environments.
Checking daily outbound, inbound calls to identify new opportunities customers that address them needs.
knowledge of the market and competitors, and products or services to meet customer needs, and expanding company's customer base.
providing the customers with consulting tourism services, including travel suggestions and booking hotel rooms and airline tickets.
Higher Diploma In Sales Management
Bachelor's Degree of International Law since 2009
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