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Ahmed Mourad, Spare Parts Retail & E-Commerce Section Head

Ahmed Mourad

Spare Parts Retail & E-Commerce Section Head·GB Corp

Egypt

Master's degree, Business

Work experience

Total years of experience: 17 years, 0 months

Spare Parts Retail & E-Commerce Section Head

January 2020 - Present

GB Corp

Cairo, Egypt

January 2020 - Present

• Led the development and launch of a B2C mobile application, enhancing the digital customer journey and
boosting online sales.
• Managed strategic and operational activities for PC spare parts across retail and e-commerce platforms,
including Amazon and NOON.
• Oversaw logistics operations (first-mile and last-mile), improving supply chain efficiency and customer
satisfaction.
• Implemented continuous improvement initiatives (e.g., Kaizen) to optimize retail network performance and
promote multi-brand sales.
• Expanded digital sales channels and led customer service operations (including Xceed), resolving customer
complaints and inquiries efficiently to maintain high satisfaction and retention.
• Conducted audits and site visits to ensure compliance and identify areas for operational improvement.
Company industry:
Automotive Dealership & Distributor

Business & Economics

January 2015 - Present

Freelancer IG Instructor

Cairo, Egypt

January 2015 - Present

• Delivered instruction based on Oxford and Edexcel curricula, preparing students to meet international academic
standards.
• Designed and facilitated engaging lessons and coursework, including case studies, assignments, and interactive
discussions.
• Conducted in-person and online classes via Zoom and Microsoft Teams at Center 60 - El Rehab and A1- Maadi,
adapting methods to diverse learning needs.
• Evaluated student performance and provided constructive feedback to support academic growth and critical
thinking.
• Planned real-world business case studies to enhance analytical and decision-making skills.
• Contributed to curriculum development and continuous improvement initiatives within the academic centers.
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Outlets Area Section Head & Account Manager for E-commerce (Spare Parts)

January 2019 - January 2020

GB Auto

Cairo, Egypt

January 2019 - January 2020

-Enhance Achievement of parts and accessory sales objectives.
-Create a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability.
-Provide daily leadership and creating and sustaining a culture of employee engagement
-Manage day-to-day operations
-Develop the main Outlets & extend our net work
-Open new channels ( online platforms )
-Build, coach, train and engage crew team to deliver superior levels of customer care and business results
-Create and implement advertising plan
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Sales

Section Head & Account Manager for E-commerce

January 2019 - December 2019

GB Corp

Cairo, Egypt

January 2019 - December 2019

• Led operations of multiple PC spare parts retail outlets, ensuring consistent performance, profitability, and high
customer satisfaction.
• Directed strategic planning and execution for parts and accessories sales across retail and e-commerce
platforms (Amazon, NOON, etc.).
• Managed customer complaints and service inquiries across channels, ensuring prompt resolution and
maintaining service excellence.
• Expanded the retail network by identifying new locations and growth opportunities, while implementing
advertising strategies to boost visibility and conversion.
• Built and coached high-performing outlet teams, fostering a culture of engagement and superior customer care.
Company industry:
Automotive Dealership & Distributor

Freelancer IG Instructor (Business & Economics)

January 2015 - September 2019

Freelancer

Cairo, Egypt

January 2015 - September 2019

-Preparing classroom and coursework materials, homework assignments, and handouts.
-Evaluating students’ class work and assignments and providing constructive and helpful feedback.
-Organizing and delivering classroom lectures to students effectively and efficiently.
-Creating a vibrant and engaging teaching atmosphere.
-Plan & organize activities that engages student’s thinking by working on case studies from the real world of business
Company industry:
Training & Education Center
Job role:
Teaching and Academics

Development & Planning Section Head (Spare Parts)

November 2016 - December 2018

GB Auto

Cairo, Egypt

November 2016 - December 2018

-Enhance Egypt & Iraq Process for all line of business & update polices.
-Evaluate customers behavers & reaction through social media.
-Implement “continues Improvement” concept “KAIZEN” in our department to transfer this knowledge to our colleagues.
-Measure the efficiency of marketing, communication programs, strategies, prepare & follow-up marketing campaigns.
-Support new business lunching requirement from all sides specially (IT & Marketing)
-Set a yearly plan for our team to enhance both Technical & Soft skills knowledge.
-Manage both Complaints & Xcced inquires for the Spare Parts Department
-Account Manager for E-commerce business
Company industry:
Automotive Manufacture
Job role:
Research and Development

PC Spare Parts Planning & Development Section Head

November 2016 - December 2018

GB Corp

Cairo, Egypt

November 2016 - December 2018

• Standardized business processes and policies across Egypt and Iraq to ensure operational efficiency and
compliance in PC spare parts operations.
• Managed e-commerce performance and product visibility, serving as Account Manager and ensuring high
customer satisfaction across platforms.
• Implemented Kaizen methodology to drive continuous improvement and facilitate cross-team knowledge
sharing.
• Led marketing and communication effectiveness tracking, including campaign planning, execution, and follow
up.
• Supported new business initiatives with a focus on IT infrastructure, marketing alignment, and operational
readiness.
• Handled customer complaints and Xceed inquiries related to spare parts, ensuring prompt resolution and
service excellence.
Company industry:
Automotive Dealership & Distributor

Governorates Outlets Supervisor (Spare Parts)

November 2014 - October 2016

GB Auto

Cairo, Egypt

November 2014 - October 2016

-Follow up my team daily sales to ensure achieving & exceeding the target.
-Follow up weekly reports, prepare monthly reports & presentation.
-Visit all my Outlets on monthly bases to give my team more support & to pass my experience with the way of On Job Training
-Support all Outlets team in the Technical issues related to the network & system
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

PC Spare Parts Governorates Outlets Supervisor

November 2014 - October 2016

GB Corp

Cairo, Egypt

November 2014 - October 2016

• Supervised daily operations of multiple PC spare parts outlets across governorates, ensuring alignment with
company goals and service standards.
• Monitored sales performance and motivated teams to exceed targets through effective engagement and
support.
• Conducted monthly outlet visits to provide on-the-ground training, share best practices, and reinforce
operational excellence.
• Delivered performance reports and presentations to management, offering actionable insights for continuous
improvement.
• Provided technical support for network infrastructure and systems, ensuring smooth and uninterrupted
operations.
• Promoted a collaborative, customer-focused culture across all locations, driving satisfaction and team
performance.
Company industry:
Automotive Dealership & Distributor

Sales Supervisor (Hyundai Spare Parts)

January 2012 - November 2014

GB Auto

Cairo, Egypt

January 2012 - November 2014

-Follow up my team to ensure that all parts sold and issued are in serviceable condition and suitable for their intended use.
-Follow up daily sales to ensure achieving & exceeding the target.
-Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales, follow up daily reports & prepare weekly reports.
Company industry:
Automotive Manufacture
Job role:
Sales

PC Spare Parts Sales Supervisor

January 2012 - November 2014

GB Corp

Cairo, Egypt

January 2012 - November 2014

• Supervised and supported the sales team to ensure all PC spare parts sold were serviceable and fit for intended
use.
• Monitored daily sales performance, driving target achievement through effective coordination and team
motivation.
• Delivered high levels of customer service, fostering loyalty and repeat business.
• Reviewed daily and weekly sales reports, providing insights and recommendations for performance
improvement.
• Provided ongoing coaching to enhance product knowledge, service quality, and operational efficiency.
• Managed customer complaints and inquiries, ensuring timely resolution and maintaining customer satisfaction.
Company industry:
Automotive Dealership & Distributor

Sales Representative (Hyundai Spare Parts)

September 2009 - January 2012

GB Auto

Cairo, Egypt

September 2009 - January 2012

- Answer inquiries from customers to take orders, handle and resolve complaints (walk-in or calls), Preparation of cash / credit invoices, Submit daily reports
-Follow up with the ordering dept. for back ordered parts
-Assisting the team in annual stock checking.
Company industry:
Automotive Manufacture
Job role:
Sales

PC Spare Parts Sales Representative

September 2009 - January 2012

GB Corp

Cairo, Egypt

September 2009 - January 2012

• Responded to customer inquiries via walk-ins and phone calls, providing accurate information, taking orders,
and resolving complaints professionally.
• Processed cash and credit invoices with accuracy and adherence to company policies.
• Submitted daily sales reports and contributed to weekly performance summaries with actionable insights.
• Coordinated with the ordering department to ensure timely delivery of back-ordered parts and maintain
customer satisfaction.
• Supported annual stock checks and collaborated with warehouse teams to ensure inventory accuracy.
• Delivered high levels of customer service, fostering loyalty and repeat business.
Company industry:
Automotive Dealership & Distributor

Technical Support (IT Department)

June 2007 - July 2007

Mentor Graphics

Cairo, Egypt

June 2007 - July 2007

• Provided daily troubleshooting and technical support for hardware, software, and network-related issues across
the organization.
• Installed, configured, and maintained computer systems and applications to ensure smooth operations.
• Monitored IT infrastructure to ensure optimal performance and minimal downtime.
• Responded to user inquiries and complaints professionally, ensuring timely resolution and user satisfaction.
• Documented technical issues and solutions to build a knowledge base and improve future support efficiency.
• Collaborated with IT team members on system upgrades, deployments, and infrastructure improvements.
Company industry:
Software Development
Job role:
Information Technology

Education

Arab Academy for Science, Technology and Maritime Transport

January 2026

January 2026

Master's degree, Business

Egypt

Bright Minds Center

August 2013

August 2013

Diploma, Marketing and Sales

Egypt

GPA (percentage): 81%

GPA (percentage): 81%

The American University in Cairo

May 2013

May 2013

Diploma, Retail and customer service

Egypt

Emaar Retail Development Program scholarship Retail and customer service

Modern Academy

July 2009

July 2009

Bachelor's degree, information Technology

Egypt

Accumulative grade - Very Good with Honor Degree (79.5%) Graduation project : Excellent

YAT Education Center.

February 2008

February 2008

Diploma, Microsoft Certified System Engineer (MCSE)

Egypt

YAT Education Center

August 2007

August 2007

Diploma, Microsoft Office Specialist (MOS)

Egypt

Mousa Bin Nusir High School

June 2004

June 2004

High school or equivalent, Literature Class

Oman

GPA (percentage): 82%

GPA (percentage): 82%

Skills

Business Process Improvement
Expert
Business Process Improvement
Expert
Customer Experience
Expert
Customer Experience
Expert
Spare Parts
Expert
Spare Parts
Expert
Management
Expert
Management
Expert
Automotive
Expert
Automotive
Expert
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
CATALOGS
Expert
CATALOGS
Expert
COM
Beginner
COM
Beginner
CRM
Intermediate
CRM
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA TRANSPORT UTILITY
Intermediate
DATA TRANSPORT UTILITY
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
SETTLEMENT
Intermediate
SETTLEMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Business Process Improvement
Expert
Business Process Improvement
Expert
Customer Experience
Expert
Customer Experience
Expert
Spare Parts
Expert
Spare Parts
Expert
Automotive
Expert
Automotive
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Microsoft Office Specialist (MOS)
Microsoft Certified System Engineer (MCSE)
Emaar Retail Development Program Scholarship
Outlets Best Man
Jun 2014

Hobbies and interests

Running

I struggled with being overweight, but through dedication and consistent effort, I lost more than 30 kilograms in under six months