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Ahmed  Mustafa , Senior sales associate

Ahmed Mustafa

Senior sales associate·Apparel group

Egypt

High school or equivalent, Electrical Equipment Technician

Work experience

Total years of experience: 10 years, 11 months

Senior sales associate

February 2016 - June 2019

Apparel group

United Arab Emirates

February 2016 - June 2019

Assist the efforts of the store and all associates at the location.
* Ensure high levels of customer satisfaction through excellent sales service
* Assess customers' needs and provide assistance and information on
product features
* Maintain in-stock and presentable condition assigned areas
* Team up with co-workers to ensure proper customer service
* Build productive trust relationships with customers
* Create appealing and eye-catching visual displays that lead the
customer through the entire store
* Change displays to promote new product launches and reflect festive or
seasonal themes

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

June 2013 - October 2015

ALSHAYA Group

United Arab Emirates

June 2013 - October 2015

Present and sell company products and services to current and potential
clients.
* Prepare action plans and schedules to identify specific targets and to
project the number of contacts to be made.
* Follow up on new leads and referrals resulting from field activity.
* Prepare paperwork to activate and maintain contract services.
* Manage account services through quality checks and other follow-up.

Company industry:
Retail & Wholesale
Job role:
Sales

Customer service Representative

January 2008 - January 2013

Americana Group

Sharjah, United Arab Emirates

January 2008 - January 2013

 Answering the customers calls and handling their requests.
 Responsible for treating the customers with the best customer service.
 Maintaining a high standards of customer service during high-volume, fastpaced operations
 Following quality standards to create the best customer experience.
 Communicating clearly and positively with coworkers and management
 Reporting all important requests to the supervisor.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Elsalam Industrial Secondary School

June 2006

June 2006

High school or equivalent, Electrical Equipment Technician

Egypt

75

Skills

Customer Support

Expert

Client Service

Expert

Building Relationships

Expert

Increasing Revenue

Expert

Building Strategic Relationships

Expert

CUSTOMER SERVICE

Expert

FAST

Expert

MANAGEMENT REPORTING

Expert

QUALITY

Expert

SUPERVISORY SKILLS

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SATISFACTION

Expert

FEATURES

Expert

SALES

Expert

ADMINISTRATION

Beginner

Customer Support

Expert

Client Service

Expert

Building Relationships

Expert

Increasing Revenue

Expert

Building Strategic Relationships

Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Football & Reading