احمد احمد

Lead the daily hotel operation across all departments including Rooms, Food & Beverage, Engineering, Recreation, and Security,
ensuring alignment with Marriott brand standards and operational excellence.
Drive guest satisfaction by implementing performance tracking systems, GSS analysis, and service recovery strategies.
Collaborate closely with department heads to enhance productivity, cost control, and departmental profitability while maintaining high
service quality.
Oversee the preparation and execution ofannual budgets, forecasts, and operational plans to support financial goals.
Lead crisis management, safety, and quality audits to ensure full compliance with regulatory and corporate standards.
Foster a performance-driven culture through coaching, mentoring, and development of department leaders and high-potential talent.
Champion associate engagement through daily interactions, feedback sessions, and recognition initiatives that align with Marriotts
people-first culture.

Oversaw daily operations ofFront Office, Housekeeping, Laundry, Engineering, and Recreation departments, ensuring seamless
coordination and premium guest experience.
Maximized room revenue and profitability through strategic upselling, dynamic forecasting, and inventory management aligned with
market demand.
Implemented and led the Marriott Quality Assurance program, including GSS performance reviews, internal audits, and brand
compliance initiatives.
Elevated online reputation by analyzing TripAdvisor and OTA feedback, engaging operational teams in service improvement plans.
Created and enforced Rooms Division SOPs, improving process consistency, training efficiency, and compliance across shifts.
Led talent development programs for supervisors and assistant managers, resulting in multiple internal promotions and improved
departmental succession planning.
Maintained optimal staffing and payroll efficiency through proactive scheduling and workforce planning.

Directed the Front Office and Housekeeping teams during peak operations, managing high volumes ofarrivals, departures, and VIP
protocols.
Spearheaded the hotels GuestVoice and GSS strategies, driving measurable improvements in guest satisfaction and loyalty metrics.
Led the GSS Committee and hosted weekly cross-departmental review meetings to drive guest-centric action plans.
Drove Marriott Bonvoy program performance, consistently exceeding enrollment targets through front desk activation and team
incentives.
Developed department SOPs and operational checklists, resulting in streamlined training, compliance, and performance tracking.
Managed labor productivity and payroll efficiency through effective scheduling, workforce forecasting, and cross-training.
Played a key role in onboarding and mentoring future leaders, contributing to long-term team stability and talent pipeline
development.

Managed non-medical hospital departments including Housekeeping, Security, IT, and Maintenance.
Controlled costs, payroll, and implemented infection control policies.
Oversaw major renovation projects including Radiology and Endoscopy departments.

Led Front Office, Housekeeping, Laundry, Spa, and Reservations departments.
Maximized rooms revenue, controlled expenses, and improved guest satisfaction scores.
Ensured full compliance with Marriott brand standards and SOPs.

Responsible for the Front Office department, leading 92 associates on a day today very
busy operation with high flow of arrivals departures.
Main Areas of responsibility:
• Maximised Rooms Revenue.
• Controlled the cost and expenses to increase the departmental profit in
coordination with Housekeeping department.
• Improved Arrival and Departure Experiences for Guest.
• Implemented Company SOP and standards.
• Maximised the compliance to the Brand Standards.
• Met and exceeded the Marriott Rewards enrolment goals.
• Controlled payroll and make sure that we are properly manned to meet guest
expectations.
• Improved Associates engagement to the department, hotel and company.
• Developed my team to train new supervisors and managers to lead the department
in the future.

Managed hotel-wide training programs, quality assurance, and employee development.
Supported operational departments to meet targets through ongoing training.
Led English language enrollment for 80% ofassociates in cooperation with the Ministry ofTourism.