Acting team leader - Social Media team
Ooredoo
Total years of experience :12 years, 1 Months
• Managing the daily task
• Generating reports that measure the agent’s performance
• Make manual reports as requested from the management.
• Following customer’s requests and also their complaints
• Achieving the target
• Can handle work after working hours
• Solving customer’s issue in many fields like billing or any technical issue
• Preparing daily reports about the issues that customers have
• Work under pressure
• Work in shifts
• Solving customer’s issue as fast as possible.