Product Consultant
American Express - Other Locations
Total years of experience :10 years, 3 Months
Provide information about key benefits and rewards for American Express cards. Source potential client base. Research requirements and company status of clients. Make contact with potential clients. Arrange meetings to consult with them regarding their needs and advise on best options to meet their needs. Complete applications on their behalf including upgrading companies to AMEX database where required. Follow up as needed. Meet company target.
• Accept variety of financial transactions including cash and checks for deposit, cash checks and savings withdrawals, transfers.
• Verify endorsements as required by teller operational policies.
• Works with multiple software programs concurrently to complete transactions.
• Follow policies and procedures set forth by the bank. Demonstrate solid understanding of fraud and other risks associated with ITM transactions.
• Provide high level of quality customer service according to ITM service guidelines.
• Performs end of day balancing according to procedures.
Answers customer requests or inquiries concerning
services, products, billing, claims following the bank's
procedures, and respond to emails, and reports
problem areas.
• Responsible for improving customer retention through
programs and service provided to the customer.
• Manage and resolve customer complaints..
• Process orders, forms and applications.
• Enter new customer information and update existing
customer information into system
Greet arriving guests; assign rooms, issue keys, and
collect guest payment and billing information
• Engage each guest as a unique individual and listen
attentively to their requests
• Run daily reports to check reservations for accuracy
and identify any special Requests
• Deal with irate guests and find ways to resolve issues
to the guest's satisfaction