أحمد قمر

• Performed Sales Operations and Order Management activities using SAP, Salesforce CRM, and SharePoint, supporting order-to-cash,
distributor management, and customer fulfillment across APAC regions.
• Executed inventory management, warehouse change transactions, stock transfers, and inventory reconciliation in SAP to align supply with
forecasting and demand planning requirements.
• Managed shipment delay analysis and exception management, proactively communicating delayed shipment notifications to distributors and
stakeholders to maintain SLA compliance and customer satisfaction.
• Developed advanced data reporting, MIS, and business performance dashboards using Advanced Excel and Power BI, enabling forecast
accuracy, demand forecasting, and sales performance analysis for Customer Business Analysts (CBA).
• Collaborated cross-functionally with Sales, Supply Chain, Logistics, Warehouse, and Distributor teams to resolve order discrepancies and
improve sales operations efficiency and inventory visibility.
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Acquired functional and system knowledge from multiple vendors, and conducted knowledge transfer, process training, and onboarding for
Accenture team members, supporting operational continuity and best practices.
• Created and maintained Minutes of Meeting (MoM) for Accenture leadership and key stakeholders, ensuring knowledge preservation, vendor
process documentation, action tracking, and audit readiness.
• Supported sales operations governance and reporting cadence by consolidating inputs from multiple systems (SAP, Salesforce, Excel) to
enable management reviews and executive decision-making.
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Actively supported continuous process improvement initiatives by identifying reporting gaps, standardizing sales operations workflows, and
implementing best practices to enhance operational efficiency and stakeholder alignment.

• Order & Contract Management professional with 1.5+ years of experience at Wipro, supporting a European client in the printing machinery

domain, managing end-to-end order processing and contract execution.
• Hands-on experience with Oracle R12, Salesforce CRM, Pearlchain software, and SharePoint, ensuring accurate order booking, contract
compliance, and timely fulfillment.
• Managed customer order intake through SharePoint and direct email channels, performing order validation, data maintenance, and system
updates in line with SLA and business rules.
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Actively collaborated with client stakeholders on a daily basis, addressing order-related queries, process clarifications, and operational
improvements to ensure smooth business operations.
• Created and maintained Minutes of Meeting (MoM), process documentation, and Standard Operating Procedures (SOPs) to support process
consistency and knowledge retention.
• Played a key role in training and onboarding newteam members, handling knowledge transfers and supporting new activities to stabilize
operations.
• Demonstrated strong skills in cross-functional coordination, process improvement, order accuracy, and compliance, contributing to improved
turnaround time and client satisfaction.