Office Manager to the CEO
National Gulf Investment
مجموع سنوات الخبرة :17 years, 9 أشهر
-Managing of the CEO’s different requirements on day-to-day basis (Calls, meetings, reminders, follow up and Emails).
-Attending board meetings, special events and all other occasions when asked.
-Organize and coordinate company events.
-Keeping a record of different projects letter of assignment, financials, valuation reports of entities under the holding company to forward it to the banks whenever it is required.
-Responsible of the application of the company’s strategy and vision.
-Assuring the service quality across all entities are within the agreed KPIs.
-Calculate and submit online invoices for project payments.
-Responsible to receive calls, emails and meeting the overdue suppliers and restructure their payment according to the accounting plan.
-Support legal department incase any help required (translate, forward statements of account, and attending meetings)
-All other duties as assigned by the President/CEO.
-Client Management..
-Follow up with customer visa, tickets, hotel and meet and great airport service.
-Introduce clients to the market and bring best deals for the clients to their satisfaction.
-Follow up with the loading yard representative and the shops to make sure all the cargo is delivered as per the invoices.
-Create request for inspection if required and follow up with the final documents to issue the required certificates.
-Contact the clients to finish any balance from the accounts side.
-Follow up with the shipping company to make sure that the shipment reached to the destination with no problems and to confirm with the client.
-Trying to get new customers and maintain relationship with clients and suppliers
-Finding new suppliers in different fields.
o To answer all 2nd level Tech calls while adhering to Technical Call diagnostic.
o Providing technical support thru telephone to fix all the issues facing customers.
o To handle outbound calls from immerging dealers and markets.
o To handle customer inquiries, complaints, payments’ extension and service requests.
o Solving and investigating customer’s long-standing or complex problems passed on by the customer service assistants.
o Communicating professionally with customers by telephone, E-mails, and letters.
o Providing advice and help to customers using the products or services of the organization.
o Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.
o Developing customer service standards, policies and procedures for the department.
o To constantly be fully aware of OSN’s product knowledge, business rules, campaign activity and process.
o To assist on day to day tasks provided by the team manager.
o Attend sales operation department project for new joiners in OSN.
o Attend OSN PLUS project thru outbond calls (upgrade team).
-Updating reports from all over the UAE regarding inspections done by all the inspectors.
-Ensure the delivery of all the new regulations and instructions to the rest of the team and keep a record of the same.
-Co-ordinate between exporters and inspectors regarding the upcoming inspections and insure the execution of the same.
-Overlooking reports done by inspectors and track any flaws and then communicate with them and ensure that they submit the corrections and the missing details.
-Conduct training for inspectors who are showing a lack of knowledge in the procedures and the inspection programs and create an improvement plan for them.
-Detect any flaws in the documents submitted by exporters to the inspection department and communicate with them in order to retrieve the missing details.
-Conducting meetings with different exporters to look into the common problems and make sure the right channels are used to come up with prompt solutions.
- Covering the main inspection procedures in order to insure the safety and the maintenance of quality levels at the locations of the imports/exports.
- Checking documents provided by importers against the documents btained from the exporting countries.
- Field visits to insure the implementation of the above.
- Checking the procedures of labeling that is done by different exporters and insure that they are as per the regulations of the countries where the shipments are sent to.
- Insure that the quantities shipped are as per the requested amounts and sign-off a witnessing inspection report of the same.
- Updating reports related to seals used to lock containers in order to insure a flawless procedure.
- Communicating with overseas offices to review previous reports in case of unclarity in any details of the provided reports.