head of deprtment - infection control -quality management - business center- insurance marketing
hai al jamea hospital - mohammed dossary hospital -hayat national hospital
Total years of experience :9 years, 10 Months
2012- 2014: Head of Quality & Patient Safety Department
Head of Infection Control Department
• Identifies and monitors high risk, problem prone and high cost areas.
• Promotes quality achievement and performance improvement throughout the organization.
• Develops, implements, communicates and maintains a quality plan that enables the HNH Quality Systems to be compliant with regulatory system requirements.
• Advocates compliance of the hospital with national and international standards and legislation.
• Identifies relevant quality-related training needs and conducts training.
• Formation and activation of different committees to support higher management.
• Responsible for bringing together staff of different disciplines and driving the group to plan, formulate and agree on comprehensive quality procedures.
• Monitors performance by gathering relevant data and producing statistical reports.
• Collates and analyzes performance data and charts against defined parameters.
• Facilitates assessment ofpatient safety culture.
• Encourages staff to identify and reports incidents and near misses.
• Data collection of adverse events and near misses.
• Participates in Root Cause Analysis.
• Collaborates with the patient safety officer to ensure that a data base is maintained of the cases reviewed with the action plans and corrective actions.
• Ensures that the knowledge in Patient Safety is current and up to date to meet the dynamic evolution of this science.
• Coordinates the activities of the patient safety committee.
2011 -2012: Insurance Marketing Manager
• Confirming the contracts of all Insurance Companies.
• Handling the services of the hospital for price, adding and updating the same.
• Fix contract of insurance problems.
• Intensification of media marketing and advertising in most areas.
• Strategize, develop and implement marketing plan within the budget and achieve the goal like establishing media contacts and create promotional plans and schemes for marketing the hospital.
• Maintain follow-up contact and develop relationships with existing and potential client companies & participates in the marketing activities of the department.
• Supervise all tasks of promoting and presenting the hospital to the public & Orchestrate Public Relations of the hospital and promote hospital corporate image.
• To discuss all contract with external clients.
• Develops and coordinates the Quality/Performance Improvement Program within his/her area of responsibilities.
2008 - 2011: Business Center Manager:
• Supervise Collecting and compiling data from medical records for statistical and other related reports.
• Supervise billing invoices to insurance companies and ensure the accuracy through shipping records.
• Support each requirement to maintain high quality of each and every one performance.
• Receives, reviews and summarizes rejections report and other forms of information regarding similar rejections report and findings best practices.
• Reviews and evaluates rejections claims, applying assurance criteria.
• Maintains current and accurate records of all relevant rejections report, audits, corrective action plans, and effectiveness monitoring.
• Supervise preparing approvals and distribute in the clinic.
2006 - 2008: Infection control specialist:
• Gives day to day support and advice to the infection control coordinator and practitioners to assist in meeting the needs of the infection control service and hospital.
• Revises the yearly plan of infection control service prepared by the infection control coordinator, and makes necessary changes before submitting it to the general manager and to the infection control committee