أحمد رامي مصطفى

In charge of rental activities & contracting.
In charge of maintenance activities
In charge of hiring & training crews.
In charge of cost control and revenue generation
In charge of increasing portfolio of properties

Responsible for 7 properties with a team of 15 members
Managing 4 brands (Waldorf Astoria - Hilton - Double Tree by Hilton - Garden Inn)
Top 10 with 3 teams on the mystery shopper list in 2015
Achieved 1.5 million AED above budget 2015
Opening of Banquet facilities of Double Tree by Hilton Marjan Island
Declustering of 2 brands and reconstruction of sales mission in 2016

• Set up the Events Department
• Hire and train new employees for Events department
• Monitor Event production and adjust activities, to achieve planned goals
• Plan, establish goals, and administer Events Office function to deliver qualified leads.
• Develop active communication and close rapport with Sales Offices and other sources of sales / Events information & support
• Maintain timely and responsive communication with all accounts and prospects
• Handle all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
• Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
• Yield all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered - especially in an area set up
• Ensure that Sales and Catering Opera system is well managed, maintained and updated as per company policy & standards
• Ensure all Group’s & Events are handled as per the policy and company standards
• Determine the discount rates & percentages, along with the director of revenue and communicate negotiation currencies with all divisions

Conferences & Events Manager
De-flagging hotel from IHG brand into Danat brand.
Establishing and implementing SOP for new brand.
Renovation process for property's ballroom (600 Sq m)
Leading a team of 2 sales & 8 operations members towards department goals.
Prestigious events to princes & sheikhs of Al Ain and the UAE state.
Weddings & parties for 1000+ guests.
New Year's Eve hosting (Saria Al Sawas).
Controlling and analyzing the following to ensure optimum performance:
Quality of both product & service.
Guest satisfaction.
Marketing activities.
Merchandising & procurements
Cost levels
Sanitation, cleanliness & Hygiene