احمد رزق, Senior Business Analyst

احمد رزق

Senior Business Analyst

CONCENTRIX

البلد
مصر
التعليم
بكالوريوس, Engineering
الخبرات
5 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 11 أشهر

Senior Business Analyst في CONCENTRIX
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أكتوبر 2023

• Conducted case studies to identify process ineficiencies, boosting customer satisfaction by 30% and reducing repeat issues.
• Managed end-to-end study processes, delivering high ROI and enhancing performance metrics by 25%.
• Analyzed user experience to elevate interactions and reduce efort, improving satisfaction and engagement by 20%.
• Performed data deep dives to uncover and fix broken processes, optimizing overall performance by 15%.

Data Manager في DIY Real Estate
  • الولايات المتحدة - North Miami
  • أشغل هذه الوظيفة منذ يناير 2024

• Led the shift to Looker dashboards, improving data processing speed by 40% and increasing actionable decisions
• Oversaw ETL processes, enhancing data accuracy and flow by 30% and reducing inconsistencies by 20%.
• Spearheaded data web scraping initiatives, cutting costs and time by 70% and boosting data availability by 35%.

Business Data Analyst في DIY Real Estate
  • الولايات المتحدة - North Miami
  • مارس 2023 إلى يناير 2024

• Built KPI dashboards to provide insights on data provider performance, lead generation, and data quality metrics, boosting operational productivity by 20%.
• Developed a reporting ETL system and client performance dashboards, enhancing tracking of KPIs and improving user experience
• Conducted in-depth data analysis to identify trends and insights for business strategy, and performed campaign performance analysis, resulting in a 10% increase in revenue and profitability.

Business Analyst في Pixelogic Media
  • مصر - القاهرة
  • أغسطس 2022 إلى أكتوبر 2023

• Automated and streamlined reporting in Quickbase and SQL/MetaBase, cutting time by 60% and boosting accuracy, supporting stakeholder decisions and driving growth.
• Built KPIs dashboard, boosting productivity by 15% and reducing unnecessary spending by 20% across departments.
• Created an in-house QuickBase booking system for desks and meeting pods, eliminating third-party app costs and optimizing resource management.
• Implemented Robotic Process Automation (RPA) solutions, saving 48 hours weekly and enhancing productivity by 35%

Performance Manager في Vodafone _VOIS
  • مصر - القاهرة
  • مايو 2021 إلى فبراير 2022

• Developed a PowerApps app to transform and digitalize the data entry process, reducing manual input by 50% and significantly enhancing data accuracy.
• Conducted case studies to identify performance gaps and develop action plans for continuous improvement, resulting in a 20% increase in customer satisfaction and a 15% improvement in First Call Resolution (FCR)

Subject Matter Expert في Vodafone _VOIS
  • مصر - القاهرة
  • فبراير 2020 إلى مايو 2021

• Developed and automated First Call Resolution (FCR) and tNPS reports, resulting in seamless process and 20% time saved
• Collaborated with the L&D team to identify areas of improvement in Training materials

Customer Relations Specialist في Vodafone _VOIS
  • مصر - القاهرة
  • أغسطس 2019 إلى فبراير 2020

• Resolved 90% of customer complaints, improving first call resolution rate (FCR) and NPS

Business Development Representative في Blue Bus Egyp
  • مصر - القاهرة
  • أكتوبر 2018 إلى مارس 2019

• Identified prospects needs and suggested appropriate products and services, resulting in increased customer satisfaction and loyalty
• Collaborated with management to research, identify, analyze, and execute new business innovations, resulting in the development of new products and services and increased market competitiveness
• Drove business growth and increased sales by 20% by building strategic partnerships with Vodafone and CIB, resulting in expanded market reach and increased revenue

الخلفية التعليمية

بكالوريوس, Engineering
  • في Al-Azhar University
  • أغسطس 2024

Specialties & Skills

Business Analytics
Tableau
Data Analysis
Microsoft Excel
MANAGEMENT
BOOSTING
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
EXTRACT TRANSFORM LOAD (ETL)
REAL ESTATE
NET PROMOTER SCORE
DATA ANALYSIS
REDUCTION (COMPLEXITY)
MS Office
Time Managment
Tableau
MetaBase
Power BI
Data Modeling
Spreadsheet
QuickBase
Statistics
Leadership
CUSTOMER SATISFACTION
SQL (PROGRAMMING LANGUAGE)

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

Mckinsey Forward Program (الشهادة)
تاريخ الدورة:
May 2023
Google Data Analytics Professional (الشهادة)
تاريخ الدورة:
January 2023