أحمد سعد

Communication and Network Eng. with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems. Helpdesk support professional with extensive experience of performing diagnostics and resolving a customer's technical problems via telephone, e -mail and one to one.

• Providing technical support via help desk systems for a wide range
of internal & External applications.
• Network connectivity troubleshooting, ping and telnet.
• Installing and operating Windows desktop and server operating
Systems .
• Configuration and testing of any new hardware and software.
• Working on Active Directory accounts and Updating and
monitoring IT user accounts.
• Investigating, diagnosing and resolve all network problems.
• Handling incoming incidents via the phone / e-mail promptly
and effectively.

• Working in network management and maintenance
• Network Configuration, Installation and Troubleshooting
• Installing, Administering, and Configuring Microsoft Windows
XP, Vista and WIN 7.