front desk agent
The Grand Plaza Hotel
Total years of experience :10 years, 11 Months
Managed guest’s check-in, check-out, and room reservations
Represented a positive and professional image of the hotel to all visitors, inquiries,
and other interactions.
Managed guest’s check-in, check-out, and room reservations
Computed bills and collect payments.
Ensured that the front desk has a stock with any items guests may require.
Responded to telephone, e-mail, and in-person inquiries from guests, business
partners, and other parties.
Observed and reported any incidents to the hotel management.
Prepared the necessary reports for the hotel management
Ad-vision Printing is a specialized printing services provider for educational institutions and personnel such as schools, education centers, and teachers.
Managed the Sales and Marketing department to ensure the company is running within targeted sales targets.
Created good business relationships with customers to develop and maintain trustworthiness.
Ensured timely, accurate printing processing and troubleshooting of any technical issues
Oversee the bank reconciliation process.
Trained employees to improve their production capacity and work performance.
Ensured all customer/vendor issues were appropriately resolved promptly
Merchandised store displays to keep the store environment visually appealing and optimized for product promotions.
Maintained knowledge of all available phones and accessories as well as upcoming models.
Explained options to customers and recommend best-fit choices.
Offered accessories and phone insurance to improve sales total.
Collaborated in a team environment to ensure customers are efficiently served
and revenue opportunities are maximized.
Answered customers’ questions and addressed service issues and complaints in
person and via phone
Identified and approached potential clients to maximize the company’s sales.
Presented all software and Hardware options to customers and recommend best-
fit solutions based on customers’ business needs.
Coordinated with the Technical team to solve any customer's complaints and
issues.
Coordinated with multiple branches promoters to:
Ensure all products are well displayed, and the branches are having enough on-
hand stock.
Achieve the Target sales.
Ensure all branch promoters are trained and know needed information about the
products.
Maintained all merchandising display and sales standards.
Ensured that Sales targets are achieved on a daily and monthly basis.
Shared product knowledge with customers while making personal
recommendations.
Maintained friendly and professional customer interactions.
Ensured the availability of products and samples stock.
Represented a positive and professional image of the hotel to all visitors, inquiries, and other interactions.
Managed guest’s check-in, check-out, and room reservations
Computed bills and collected payments.
Ensured that the front desk has a stock with any items guests may require.
Responded to telephone, e-mail, and in-person inquiries from guests, business partners, and other parties.
Observed and reported any incidents to the hotel management.
Prepared the necessary reports for the hotel management
Good