call centre agent
Vodafone Egyp
مجموع سنوات الخبرة :11 years, 8 أشهر
VODAFONE AND I RESPONSIBLE FOR HANDLING
CUSTOMER IN THE CREDIT MANAGEMENT
•Vodafone cash service
•Collection department
•Corporate activation department
responsible handling all customers transaction's issues
and follow the transaction till the credit in the other end answer all banking inqure and customer inqures
Senior agent advisor in credit management department
* Collection
*bad debit
*high usgae
*activation
*transfer money
i was part of all these departments handling alot of issues related by revenus of the company and the tasks are little bit different from each department
The Training covered the following:
Accounting Conceptual Framework
Natural of Accounting
Recording and double entry system Debits and Credit
Financial Statement
Adjusting and closing procedures
Accounting for merchandising operation
Accounting for Receivables
Plant Assets and Investment
courses: Name: Maharaty E-Learning Scholarship