After Sales Department Manager
Dubai Phone LLC
Total years of experience :16 years, 5 Months
• Conducted thorough inspections of defective electronic devices, identifying root causes and troubleshooting issues.
• Managed warranty claims, ensuring compliance with policies and timely resolution of repair or replacement processes.
• Coordinated with service centers, technicians, and suppliers to streamline defect resolution.
• Analyzed defect data to identify trends, providing insights for product improvement and quality assurance.
• Maintained detailed records of defects, repairs, and customer interactions to enhance documentation accuracy.
• Developed and implemented e-commerce strategies to drive online sales and revenue growth.
• Managed and optimized online sales channels, including websites and social media.
• Analyzed data to identify trends and opportunities for improvement, executing efective marketing campaigns.
• Coordinated inventory management, logistics, and fulfillment to ensure timely product delivery.
• Oversaw website management, ensuring visual appeal, ease of navigation, and SEO optimization.
• Ensured product visibility and active promotion in retail outlets, visiting stores daily.
• Analyzed sales figures, forecasting future trends to improve sales turnover and profitability.
• Conducted market research and competitor analysis, preparing reports for top management.
• Provided professional product training and held regular sales meetings to ensure workflow eficiency.
• Collaborated with international partners to improve market share and brand visibility.
• Provided technical support for laboratory equipment and IT infrastructure, ensuring smooth operations.
• Collaborated with sales and marketing teams to conduct market research and create store classification maps.
• Managed inventory, generating reports for stocks, raw materials, and operations updates.
• Coordinated with suppliers and logistics, preparing compliance and certification documents.
• Assisted in developing new plans to improve fulfillment rates and reduce customer complaints.
• Managed sales promotions, demand forecasts, and business reviews, driving sales in the key account area.
• Launched products and promotional activities, providing training to sales teams and customers.
• Monitored competitor activities, building and maintaining relationships with retailers and distributors.
• Solved quality issues with products, preparing market performance and sales comparison reports.
• Negotiated contracts, implementing strategies to maximize sales and manage risks.
• Coordinated daily shipments and ensured timely delivery of goods, equipment, and spare parts.
• Monitored product quality and compliance, resolving issues to maintain company standards.
• Managed inventory accuracy, comparing sales and inventory reports for adjustments.
• Conducted daily supplier meetings for contract negotiations and agreement renewals.
• Generated and reviewed reports for decision-making, ensuring proper system display of goods.