Best Employee and the Best Trained in the World
Sofitel Corniche Al Khobar Hotel
Total years of experience :9 years, 2 Months
• Certificate of Appreciation - Best Cousu Main Story of the Year 2013-2014
Sofitel Corniche Al Khobar Hotel, Saudi Arabia
• Best Employee and the Best Trained in the World
Position: Head Waiter in charge of main restaurant as Restaurant Manager
September 1, 2012 - August 10, 2014
- In-charge of Banquet for all VIP Functions and all roadshow for bath
Kempinski Roadshow - Fairmont Raodshow - Jumeirah Roadshow
- Food and Beverage Trainer for (Sofitel Standards, Attitude, fit for business, Ritual of Service and Key of Luxury Training)
- Ensured the highest standards of food and Beverage service.
- Ensured health, safety, and hygiene procedures and standards.
- Responsible for training and developing restaurant staff.
- Deal with customer complaints in a professional manner
- Communicating with the kitchen staff to ensure efficient food service.
- Communicating with sales department to ensure efficient service with every group
- Daily Overseeing to checklist for cleaned the restaurant
- Responsible for training and developing restaurant staff
- Monitoring sales and then writing daily reports food & beverage manager
2. Sofitel Cairo EL Gizerah Hotel
Position: Head Waiter
August 9, 2009 - August 30, 2012
- Deliver excellent customer service, at all times, ensuring guests' comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the hotel clean and tidy, at all times
3. Fish Market Restaurant 5 Star, American Company
Position: Captain
2007 - 2008
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
- Complete all daily administration tasks as required
4. Semiramis Intercontinental Hotel
Position: Waiter
2005 - 2007
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders from patrons for food or beverages.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
- Clean tables and/or counters after patrons have finished dining.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Garnish and decorate dishes in preparation for serving.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Escort customers to their tables.
RECOGNITIONS
• Certificate of Achievement - Nominee of the Month (February 2014)
Sofitel Corniche Al Khobar Hotel, Saudi Arabia
Ain Shams University Bachelor of Arts from Department of History from Faculty of Arts (2007)