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Ahmed Saied El-Kady, Front Office Team Leader

Ahmed Saied El-Kady

Front Office Team Leader·Mina Seyahi Complex( The Westin & Le Meridien Mina Seyahi(

United Arab Emirates

Bachelor's degree, Tourisem & Hotels

Work experience

Total years of experience: 14 years, 4 months

Front Office Team Leader

September 2016 - Present

Mina Seyahi Complex( The Westin & Le Meridien Mina Seyahi(

Dubai, United Arab Emirates

September 2016 - Present

Company industry:
Hospitality & Accomodation
Job role:
Management

Front Office Exectuive

September 2015 - September 2016

Mina Seyahi Complex

Dubai, United Arab Emirates

September 2015 - September 2016

Company industry:
Hospitality & Accomodation
Job role:
Management

Front Office Agent

September 2014 - September 2015

Le Meridien Mina Seyahi Beach Resort

Dubai, United Arab Emirates

September 2014 - September 2015

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Agent

June 2013 - September 2014

Mina Seyahi Complex

Dubai, United Arab Emirates

June 2013 - September 2014

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

call center

February 2012 - August 2012

Up on Request

Alexandria, Egypt

February 2012 - August 2012

customer service

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Receptionist

May 2010 - January 2011

Aifu Horizon Resort

Alexandria, Egypt

May 2010 - January 2011

Receptionist in Front Office Desk

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Alexandrian University

July 2012

July 2012

Bachelor's degree, Tourisem & Hotels

Egypt

GPA (percentage): 92%

GPA (percentage): 92%

Guiding Depaertment
View attachment

Skills

Deal making
Expert
Deal making
Expert
Tour Guiding
Expert
Tour Guiding
Expert
Call Center
Expert
Call Center
Expert
Receptionist
Expert
Receptionist
Expert
Customer Surveys
Expert
Customer Surveys
Expert
PC skills
Expert
PC skills
Expert
Internet
Expert
Internet
Expert
Communication
Expert
Communication
Expert
Customer Surveys
Expert
Customer Surveys
Expert
Receptionist
Expert
Receptionist
Expert
Call Center
Expert
Call Center
Expert
Tour Guiding
Expert
Tour Guiding
Expert
Deal making
Expert
Deal making
Expert

Languages

English

Expert

French

Intermediate

Training and Certifications

Training
English course
Berlitz
Jul 2008
Soft skills , human skills and customer service
Edu Egypt
Oct 2008

Hobbies and interests

Driving, Swimming, Reading and cooking