Internal Auditor
Elaraby Group Of Companies & Factories
مجموع سنوات الخبرة :12 years, 8 أشهر
planing for the internal and the external audit activity
implement the internal audit activity to be sure that the company was implementing the standards, legal, internal procedure requirements
writing audit report including NCR-CAR- SWOT
following up the CAR's
Analyze customer complaints and provide appropriate corrective actions.
Assist directly or route customers to the appropriate personnel for assistance.
Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Assist in training peers on improving customer support service.
Develop and maintain in-depth product knowledge.
Conduct customer surveys about the company’s service so as to obtain feedback.
Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
B.Sc. of Management Information System from the Higher Institute of Computer, Information & Management Technology. Tanta university, grade 62.8 May 2009. Graduation project about designing a web site for ceramic “Alfares” Company, grade excellent.