call center supervisor in charge
Al Garhoud private hospital
مجموع سنوات الخبرة :20 years, 11 أشهر
• Answer calls and respond to emails handle patients inquiries both telephonically and by email.
• Responsible for all patients’ inquiries and questions.
• Provide excellent customer service at all times.
• Scheduling Doctors monthly appointments.
• Handling and solving patients complaints and inquires.
• Participates in additional training courses when needed.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.
20 February 2012 - Present Office Manager for the Cheif Financial Officer of Ezdan Holding Group
Ezdan Holding, Doha (Qatar)
1- sending and receiving correspondence form an to all Qatar banks, Qatar Exchange, Most popular
Real Estate companies
2- handling all my chief meetings
3- handling my boss mail.
4- Write all the reports after every meeting and AMG
5-Communicate with the relative person of the whole company departments.
6-Assist the manager with the routine works.
7-Recept the customer and present the company status for the customer.
8-Entering data onto a computer system, either while on the phone with the customer or after (wrap
up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for detail.
10 January 2013 - Present Part time customer service Advisor at the British Council Doha
Britich council, Doha (Qatar)
1-Advising customers about the life cycle for the English courses
2- communicates with clients in variety of ways; by telephone, by e-mail, fax and face-to-face.
3-Solving customer's problems and helping them prove enormously satisfying.
4-Entering data onto a computer system, either while on the phone with the customer or after (wrap
up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for detail.
2- handling all my chief meetings .
3- handling my boss mail.
4- Write all the reports after every meeting and AMG .
5-Communicate with the relative person of the whole company departments.
6-Assist the manager with the routine works.
7-Recept the customer and present the company status for the customer.
8-Entering data onto a computer system, either while on the phone with the customer or after (wrap
up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for
detail
© European Union, 2002-2013 | http://europass.cedefop.europa.eu
01 March 2011 - 20 October 2011 Sales Rrepresentative
Al- Masriya Automotive, Cairo (Egypt)
1- selling cars
2- Relations with suppliers.
3- Handling customers.
4- satisfying customers.
5- After sale service.
6- Dealing with banks for the car loans
7-Build lasting relationship with customers
8-Overcome all objections from customers and make sales.
9-Check on existing customers
7- outdoor sales for the companies products (cars)
8- well background about spare parts
9-Ensure that each customer receives outstanding service by providing a friendly environment.
20 April 2010 - 01 March 2011 Call Center Agent then Team Leader in Etisllat Mobile Networks in Egypt
Etisallat, Cairo (Egypt)
1-Use questioning and listening skills that support effective telephone communication.
2-Understand the impact of attitude in handling calls professionally.
3-Meets commitments to customers.
4- Handling their inquires.
5- Display Time flexibility towards shifts as per work floor requirements
6-Apply the elements of building positive rapport with different types of customers over the phone.
7-Identify voice skills and how to enhance a good telephone presentation.
20 June 2007 - 10 November Computer software and hardware maintainance
2007 Al-Assaly Group, Cairo (Egypt)
maintaining computer and laptop software and hardware
12 August 2002 - 06 June 2007 Bachelor of Computer Science Modern Academy for Management technology and computer science, Cairo (Egypt)