أحمد سالم, call center supervisor in charge

أحمد سالم

call center supervisor in charge

Al Garhoud private hospital

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس,
الخبرات
20 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 11 أشهر

call center supervisor in charge في Al Garhoud private hospital
  • أشغل هذه الوظيفة منذ سبتمبر 2015

• Answer calls and respond to emails handle patients inquiries both telephonically and by email.
• Responsible for all patients’ inquiries and questions.
• Provide excellent customer service at all times.
• Scheduling Doctors monthly appointments.
• Handling and solving patients complaints and inquires.
• Participates in additional training courses when needed.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment.

Office Manager for the Cheif Financial Officer of Ezdan Holding Group في Ezdan Holding
  • فرنسا
  • فبراير 2012 إلى فبراير 2014

20 February 2012 - Present Office Manager for the Cheif Financial Officer of Ezdan Holding Group
Ezdan Holding, Doha (Qatar)
1- sending and receiving correspondence form an to all Qatar banks, Qatar Exchange, Most popular
Real Estate companies
2- handling all my chief meetings
3- handling my boss mail.
4- Write all the reports after every meeting and AMG
5-Communicate with the relative person of the whole company departments.
6-Assist the manager with the routine works.
7-Recept the customer and present the company status for the customer.
8-Entering data onto a computer system, either while on the phone with the customer or after (wrap
up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for detail.

Part time customer service Advisor في British Council Doha
  • فرنسا
  • يناير 2013 إلى فبراير 2014

10 January 2013 - Present Part time customer service Advisor at the British Council Doha
Britich council, Doha (Qatar)
1-Advising customers about the life cycle for the English courses
2- communicates with clients in variety of ways; by telephone, by e-mail, fax and face-to-face.
3-Solving customer's problems and helping them prove enormously satisfying.
4-Entering data onto a computer system, either while on the phone with the customer or after (wrap
up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for detail.

CFO office mannager في Ezdan
  • قطر - الدوحة
  • فبراير 2012 إلى مايو 2013

2- handling all my chief meetings .
3- handling my boss mail.
4- Write all the reports after every meeting and AMG .
5-Communicate with the relative person of the whole company departments.
6-Assist the manager with the routine works.
7-Recept the customer and present the company status for the customer.
8-Entering data onto a computer system, either while on the phone with the customer or after (wrap
up) may form part of the role. Good keyboard skills are therefore required as well as a keen eye for
detail

في European Union
  • يناير 2002 إلى يناير 2013

© European Union, 2002-2013 | http://europass.cedefop.europa.eu

Sales Rrepresentative في Masriya Automotive
  • المملكة المتحدة
  • مارس 2011 إلى أكتوبر 2011

01 March 2011 - 20 October 2011 Sales Rrepresentative
Al- Masriya Automotive, Cairo (Egypt)
1- selling cars
2- Relations with suppliers.
3- Handling customers.
4- satisfying customers.
5- After sale service.
6- Dealing with banks for the car loans
7-Build lasting relationship with customers
8-Overcome all objections from customers and make sales.
9-Check on existing customers
7- outdoor sales for the companies products (cars)
8- well background about spare parts
9-Ensure that each customer receives outstanding service by providing a friendly environment.

Call Center Agent then Team Leader في Etisllat Mobile Networks
  • المملكة المتحدة
  • أبريل 2010 إلى مارس 2011

20 April 2010 - 01 March 2011 Call Center Agent then Team Leader in Etisllat Mobile Networks in Egypt
Etisallat, Cairo (Egypt)
1-Use questioning and listening skills that support effective telephone communication.
2-Understand the impact of attitude in handling calls professionally.
3-Meets commitments to customers.
4- Handling their inquires.
5- Display Time flexibility towards shifts as per work floor requirements
6-Apply the elements of building positive rapport with different types of customers over the phone.
7-Identify voice skills and how to enhance a good telephone presentation.

في Al-Assaly Group
  • المملكة المتحدة
  • يونيو 2007 إلى نوفمبر 2010

20 June 2007 - 10 November Computer software and hardware maintainance
2007 Al-Assaly Group, Cairo (Egypt)
maintaining computer and laptop software and hardware

الخلفية التعليمية

بكالوريوس,
  • في Modern Academy for Management technology and computer science
  • يونيو 2007

12 August 2002 - 06 June 2007 Bachelor of Computer Science Modern Academy for Management technology and computer science, Cairo (Egypt)

بكالوريوس, computer science
  • في Modern Academi
  • يونيو 2002

Specialties & Skills

CLIENTS
CORRESPONDENCE
CUSTOMER SERVICE
EXCHANGE
LIFE CYCLE
OFFICE MANAGER
TELEPHONE

اللغات

العربية
اللغة الأم
الانجليزية
اللغة الأم

العضويات

Part time customer service Advisor at the British Council Doha
  • Advisor
  • February 2014