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Ahmed Salem, Senior Customer Service specialist

Ahmed Salem

Senior Customer Service specialist

Teleperformance ( Apple Inc )

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, English Department
Experience
10 years, 0 months

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Work Experience

Total years of experience :10 years, 0 months

Senior Customer Service specialist at Teleperformance ( Apple Inc )
  • United Arab Emirates - Dubai
  • My current job since February 2016

- providing Higher technical solutions for apple customers.
_ conveying strong ownership.
- follow up on cases under investigation.
- ensure utmost customer satisfaction.

Trip Advisor at teleperformance ( Expedia )
  • Egypt
  • December 2014 to February 2016

booking flight ticketes, hotel reservations, and vacation packages for candian customers around the globe

English Instructor at white House Academey
  • Egypt
  • February 2013 to September 2013

Teaching english language for mid and advanced levels adults

Education

Bachelor's degree, English Department
  • at Tanta University
  • September 2013

courses: 2013 - Training of the trainers (TOT) - White House Academy The communicative approach of

Specialties & Skills

Teaching English
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Hotel Reservations
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Presentation Skills
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Apple Software
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Microsoft Office
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APPROACH
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COM
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EMAIL
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LANGUAGES
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MICROSOFT POWERPOINT
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MICROSOFT WINDOWS
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MICROSOFT WORD
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PRESENTATION SKILLS
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TEACHING
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TELEPHONE SKILLS
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computer skills
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Languages

Arabic
Native Speaker
English
Native Speaker
English
Native Speaker

Training and Certifications

Tico (Certificate)
Date Attended:
January 2015

Hobbies

  • Reading , working out , jogging , swimming
    May be what I consider a really big accomplishment , I was able to lose a lot of weight when I was 15 years old which was a really big problem to me , it took a lot of effort and sweat , yet I made it finally .