Arabic Language Expert
Livesalesman
Total des années d'expérience :4 years, 3 Mois
Handle customers' complaints, as well as inquiries on calls within the estimated time-frame in order to achieve the highest quality and efficiency.
Following up via phone on customers' complaints or inquiries to make sure that they are satisfied.
Taking live chats with Arabic and English-speaker customers and solve their issues, answer their queries.
Translating texts and managing Facebook replies to the Arabic customers. “Most of the customers handled through the processes via phone are Gulf area and Indian customers, in addition to some British customers.”
We are handling the customers inquiries over the email, as we are the connection between the company, and other parties like authors, editors, and reviewers.
Our main aim is to make sure that the review process is as fast as possible, and ensure a smooth workflow so that we could reach the maximum level of quality and efficiency.
Working in one of the branches for Orange, we were handling the complaints, inquiries, and up-selling their products, as well as promoting their services.
Outbound calls were our way to contact the customers, we were selling/up selling products of Vodafone in addition to their rate plans and services. Also, we were handling the complaints and inquiries throughout the call.
Handling inquiries, complaints, via phone. Serving the customers of the company "Etisalat" in order to reach their satisfaction.
graduated year 2011 from the faculty of hotels and tourism -helwan university grade:good (65%) major: guidance section
Studying History, languages, economy, and other stuff.