Technical Support Specialist/Engineer
Teleperformance DUbai
Total years of experience :12 years, 10 Months
• Responsible for maintaining and installing computer networks based around.
• Design, implement, Maintain Windows 2012 and 2008 R2, Hyper-V, Active Directory, GPO, DNS, DHCP and file & print servers.
• Design, Manage users & computers settings in Active Directory.
• Managing webserver.
• Monitoring Servers performance.
• Managing Data & Voice Vlans on cisco switches & Core switch.
• Managing Port Security & McAfee ePolicy Orchestrator.
• Managing of Open Directory server.
• Managing OS X Update server & Deployment server.
• Dealing with Macintosh OS.
• Managing OS X Profile Manager Server.
• Managing MDM server.
• Managing Bluecoat proxy server.
• High Experience in AVAYA IP telephony systems.
• Managing PBX Avaya G450 server.
• Managing & configuring Cisco Firewalls ASA & Cisco routers.
• Managing Routes and ACLs and Nating & Firewall zones & MPLS.
• Managing Datacenter equipment & maintenance.
• Responsible for maintaining and installing computer networks based around
• Manage Active Directory, for permissions over shared folders and users & security groups
• Managing VLANS on cisco switches
• Managing Port Security
• Managing CMS & Nice application
• Knowledge of Cisco IP communicator & ICRS
• Provide Logical or physical support
• Managing Citrix XenApp
• Maintaining maximum availability of supported services for users.
• High Experience in AVAYA IP telephony systems.
• Manage, SQL 2008 Server database
• Maintain access over sql software via VPN
• Manage Active Directory, for permissions over shared folders and users
• Manage DHCP Server over two branches
• Checking Security flaws and patching all systems, Securing access to the system via SSH tunnels.
• Securing systems remote desktop sessions (RDP) via SSH tunnel secured by iptables .
• Install, upgrade, and maintain desktop computers and printers.
• Administering & designing LANs, WANs internet/intranet, and voice networks.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet.
• Responsible for communication protocols, configuration, integration & security.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.